Customer Service Representative
hace 1 semana
Cpm International is a global company with a presence in over 30 countries. We offer multilingual support tailored to diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide. We celebrate diversity and welcome everyone. Our workplace fosters inclusion and empowers you to bring your whole self to work. Cpm International has partnered with New Balance, which believes that we are born to move. They offer innovative products combining function and fashion, performance, and style.
We are looking for extraordinary people to join our team and deliver first-class service to customers. The ideal candidate is passionate about customer support and has a drive to achieve targets for high-quality consumer service. Key skills include problem-solving, teamwork, and communication.
This role involves working collaboratively with consumers to answer product information requests and resolve queries professionally. You will provide an omnichannel service via telephone, email, chat, and social media. A strong understanding of New Balance products and services is essential. As a brand ambassador, you will embody our company values and act accordingly.
Requirements- A fluent level of Portuguese with exceptional grammar and spelling skills
- A high level of English (both written and spoken)
- A genuine passion for delivering outstanding customer service
- The ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
We offer a temporary contract with a 1-month probation period. The salary is €13,538.46 gross per year, with top performance incentives. Benefits include 24 calendar days of paid holiday and bank holidays, as well as training opportunities.
We prioritize ongoing training and development, providing an opportunity to cultivate a new and exciting career in a high-growth environment. Employee Assistance Program offers free guidance and support, while the Employee Benefits Club provides exclusive perks and rewards. New Balance online discounts and options for private health insurance are also available.
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