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Business Systems Analyst
hace 2 meses
Teleperformance Spain, a leading provider of contact center services, is seeking a skilled Business Analyst to join their team.
Key Responsibilities:
- Collaborate with internal stakeholders to identify business needs and develop strategic solutions.
- Analyze data to inform business decisions and drive operational improvements.
- Communicate effectively with both technical and non-technical teams to ensure seamless project execution.
- Develop and implement process improvements to enhance efficiency and productivity.
- Provide data-driven insights to support business growth and development.
Requirements:
- IT/Technical/Quantitative degree or equivalent experience as a Business Analyst.
- Proficiency in SQL and data visualization tools.
- Financial analysis experience is a plus.
- Advanced knowledge of IT office tools, including Google Sheets.
- Minimum C1 Level of English.
- Excellent analytical and communication skills.
- Experience in KPI monitoring and contact center sector is desirable.
What We Offer:
- Full-time position with 39 hours per week.
- Competitive salary and benefits package.
- Hybrid working model in Barcelona.
- Permanent contract with opportunities for growth and development.
- Referral program and employee recognition scheme.
