Cybersecurity Solutions Specialist
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The Sales Engineer role at WatchGuard Technologies, Inc. is a key position responsible for generating revenue within a designated geographic area. This individual will engage directly with end-users to stimulate business through indirect sales channels, such as Value-Added Resellers (VARs), national resellers, and distributors. They will serve as liaisons to channel partners for sales-related service and support issues.
Main Responsibilities- Forge strategic relationships with channel partners to help them develop, support, and sell WatchGuard's solutions.
- Serve as the primary technical contact for end-users interested in purchasing WatchGuard's product lines.
- Train and support partners, provide demos to both partners and customers, assist in customer evaluations & Proof of Concepts (POCs), and deliver technical enablement.
- Answer questions from customers relating to WatchGuard's solutions.
- Help answer RFPs and provide customer and partner feedback to the Product Management team, representing the needs of customers, partners, and field teams.
The Sales Engineer will:
- Identify, develop, and expand technical relationships with key indirect reseller partners in the territory.
- Drive revenue growth through reseller partners to end customers by providing pre-sales technical support and technical trainings.
- Assist field sales with pre-sales and post-sales support.
- Assist in increasing reseller, partner, and end-user adoption of WatchGuard's products through tradeshows and training.
- Drive coordination of inter-departmental technical resources as needed to close prospective opportunities.
- Escalate and resolve partner and customer issues when appropriate.
- Assist evaluation customers with the setup and configuration of all WatchGuard products.
- Identify and report on competitive trends.
- Create technical content to present to various audiences.
The ideal candidate will have:
- WatchGuard product knowledge or equivalent.
- Endpoint security background a plus.
- Strong networking background including TCP/IP, DHCP, DNS, VLAN, Routing.
- Effective written and verbal communication, listening, negotiation, and presentation skills.
- Ability to balance competing priorities.
- Ability to self-manage and work remotely.
Minimum three years of pre-sales technical experience working for a reseller or manufacturer, and WatchGuard or competitor technical & sales certifications recommended. Proficient in English communications.
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