Tourism Operations Coordinator
hace 5 días
About Cross Border Talents: We are a dynamic company that connects international travelers with accommodation suppliers worldwide. Our mission is to provide exceptional customer service and ensure seamless travel experiences.
Job Summary
We are seeking an Icelandic-speaking Customer Support Advisor to join our team. As a key member of our operations team, you will be responsible for providing excellent customer service via email and phone. Your primary goal will be to understand and resolve customer inquiries efficiently while maintaining accurate information and adherence to processes.
Responsibilities:
- Provide exceptional customer service by listening, responding, and mediating between travelers and accommodation suppliers.
- Clarify inquiries related to services, payments, and technical requirements.
- Ensure accurate information and adherence to processes.
Requirements:
To succeed in this role, you will need:
- Language Skills: Icelandic (C2 level) and advanced English.
- Communication: Excellent verbal and written interpersonal skills.
- Technical Skills: Proficiency with Office 365, CRM databases, and other internal platforms.
- Personal Attributes: Problem-solving mindset, motivated and goal-oriented approach, open to adapting to changing priorities and business processes.
- Experience: Previous experience in customer service or contact center environments is valued.
What We Offer:
As a member of our team, you can expect:
- A competitive salary of €22,244 gross/year + 12% bonuses.
- A multicultural and international working environment.
- Multilingual support.
- Training opportunities for professional development.
Location:
The ideal candidate will have availability to work from the office and from home within 100km of the office. A fixed location is not required but daily remote working is accepted.
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