Customer Service Representative for Refurbished Electronics

hace 4 semanas


Madrid, Madrid, España Swappie A tiempo completo
About Us

At Swappie, we are dedicated to making buying refurbished electronics mainstream. Our mission is to provide the best possible support for our customers.

Job Summary

We are seeking a skilled Customer Service Representative to join our international customer service department. As a key member of our team, you will be responsible for providing top-notch support to our German customers via email, chats, phone calls, and other platforms.

Key Responsibilities:
  • Provide exceptional customer support in terms of quality and efficiency
  • Collaborate with our production team to troubleshoot Germany-specific cases
  • Work closely with our tech team to ensure seamless navigation across our websites
Requirements

To succeed in this role, you must have:

  • Full professional-level written and spoken German skills
  • Ability to work in English - our company language
  • Live in Finland currently
  • Genuine passion for working with customers
  • Previous experience seen as an advantage
What We Offer

As a valued member of our team, you can expect:

  • A unique opportunity to join our 800+ person international team
  • Remote working opportunities from home in Finland
  • Inspiring HQ office with amenities like snacks, rooftop sauna, gym, ping ball table, and more
  • Supportive and low-hierarchy team environment
  • Tons of autonomy within your area of responsibilities
  • A competitive salary of around €2000-2100 per month
  • Daily growth and learning opportunities in a dynamic scale-up environment


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