Multilingual Customer Service Representative

hace 6 días


Barcelona, Barcelona, España The Cigna Group A tiempo completo

About the Role

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. As a Multilingual Customer Service Representative, you will play a key role in guiding our customers through the healthcare system, empowering them with the information and insight they need to make informed decisions about their health and wellbeing.

Key Responsibilities

• Coordinate and ensure follow-ups of assigned contracts
• Handle medical issues, collaborating with our medical consultants as needed
• Translate different documents using your language skills
• Analyze complaints and identify root causes to improve customer satisfaction
• Contribute to maintaining a cooperative and friendly working environment

Requirements

• Bachelor's degree or equivalent experience
• Advance or bilingual knowledge of English (C1/C2)
• Advance knowledge of one or more languages, including French, German, or Russian (C1 level)
• Familiarity with CRM systems and practices a plus

What We Offer

• Hybrid working arrangement, with the option to work from home two days a week
• IT kit and home working resources
• Private medical and dental insurance, life assurance, and educational development program
• Flexible compensation and 24 days of holiday per year, plus birthday off

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to improving the health, wellbeing, and peace of mind of those we serve. We deliver choice, predictability, affordability, and access to quality care through connected, personalized solutions that advance the whole person's health, both in body and mind.

This is an exciting opportunity to join a dynamic team and contribute to our mission of improving lives. Apply today to take the first step towards a rewarding career with Cigna Healthcare.



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