Luxury Hotel Operations Manager

hace 1 día


Barcelona, Barcelona, España Accor Hotels A tiempo completo

Company Overview

SLS Barcelona is an extraordinary five-star urban resort that offers unparalleled experiences. Located in the heart of Port Forum, this luxurious hotel features a unique blend of seaside glamour and indulgence.

About Us

We are committed to providing exceptional hospitality services and creating unforgettable experiences for our guests. Our team is passionate about delivering high-quality service and ensuring that every guest feels valued and appreciated.

Job Summary

We are seeking a highly motivated and experienced Assistant Night Manager to join our pre-opening team at SLS Barcelona. As an Assistant Night Manager, you will be responsible for supporting the night operations of the hotel, ensuring a high level of guest satisfaction, and accurately balancing the books.

Key Responsibilities:

  • Undertake a review of end-of-day takings against logged reports
  • Conduct nightly audits, reporting, and balancing for all departments and hotel functions
  • Manage overnight reservations and check-ins, providing efficient and friendly service
  • Greet and assist guests in a warm, courteous, and professional manner
  • Handle guest complaints and inquiries promptly in a professional and empathetic manner

Requirements:

  • Minimum of 2 years of Front Office experience at night shift, preferably in an upscale or lifestyle brand hotel
  • Previous experience with pre-opening of a hotel is a big plus
  • Fluent in Spanish and English
  • Excellent verbal and written communication skills

What We Offer:

  • A competitive salary of €35,000 - €45,000 per annum
  • An excellent benefits package, including discounts across the entire Accor Hotels family of brands
  • The opportunity to work in a dynamic and fast-growing international company
  • The chance to challenge the norm and work in an environment that is both creative and rewarding

About Ennismore:

Ennismore is a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. We are a joint-venture with Accor, formed in 2021.



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