Customer Success Partner Advisor
hace 4 semanas
Job Title: Customer Success Partner Advisor
About the Role:
This is a client-facing position that involves delivering ongoing support and guidance to customers after the sales cycle has completed. The role focuses on relationship-building and proactive support activities that promote overall customer satisfaction, product adoption, and retention & renewals.
Key Responsibilities:
Develop a trusted relationship with key stakeholders and decision makers
Understand and respond to customer needs, bringing value to the customer
Define and drive a targeted goal-based support engagement plan to realize key business objectives
Provide expertise to customers' use of SAP Cloud solutions, focusing on SAP Cloud solutions
Facilitate access to product and functional expertise for certain topic areas
Provide personalized Quarterly Release Review & Continuous Trend analysis for Risk mitigation to support customer to develop an appropriate strategy that maximizes adoption
Meet customer expectations by anticipating and orchestrating in the resolution of their top issues, act as an escalation point and collaborate with other departments as needed
Requirements:
Proven record of successful account management
Proactive learner and creative problem solver who thrives in a fast-paced environment
Enjoy interactions that lead to ultimate customer success and satisfaction
Focus on details, particularly with communication, follow-up, and documentation
Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers
Understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations, and operations phases for cloud, standalone, or Hybrid
Knowledge of SAP Preferred Success & Cloud Solutions and the included service offerings is an advantage
Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
Excellent communication, enthusiastic, strong work ethic, and a positive attitude
Bachelor or Honours Degree an advantage
3 years' Customer Success Management or working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level
Fluency in Italian and English is required (Mandatory). Spanish is a nice to have
Experience in working in global/virtual teams is an advantage
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