Customer Success Partner Advisor

hace 4 semanas


Barcelona, Barcelona, España Sap Se A tiempo completo

Job Title: Customer Success Partner Advisor

About the Role:
This is a client-facing position that involves delivering ongoing support and guidance to customers after the sales cycle has completed. The role focuses on relationship-building and proactive support activities that promote overall customer satisfaction, product adoption, and retention & renewals.

Key Responsibilities:
Develop a trusted relationship with key stakeholders and decision makers
Understand and respond to customer needs, bringing value to the customer
Define and drive a targeted goal-based support engagement plan to realize key business objectives
Provide expertise to customers' use of SAP Cloud solutions, focusing on SAP Cloud solutions
Facilitate access to product and functional expertise for certain topic areas
Provide personalized Quarterly Release Review & Continuous Trend analysis for Risk mitigation to support customer to develop an appropriate strategy that maximizes adoption
Meet customer expectations by anticipating and orchestrating in the resolution of their top issues, act as an escalation point and collaborate with other departments as needed

Requirements:
Proven record of successful account management
Proactive learner and creative problem solver who thrives in a fast-paced environment
Enjoy interactions that lead to ultimate customer success and satisfaction
Focus on details, particularly with communication, follow-up, and documentation
Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers
Understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations, and operations phases for cloud, standalone, or Hybrid
Knowledge of SAP Preferred Success & Cloud Solutions and the included service offerings is an advantage
Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
Excellent communication, enthusiastic, strong work ethic, and a positive attitude
Bachelor or Honours Degree an advantage
3 years' Customer Success Management or working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level
Fluency in Italian and English is required (Mandatory). Spanish is a nice to have
Experience in working in global/virtual teams is an advantage



  • Barcelona, Barcelona, España Sap A tiempo completo

    Job Title: Customer Success Partner AdvisorAbout the Role:This is a client-facing role, delivering ongoing support and guidance around business strategy and transformation topics after the sales cycle has completed. The role focuses on relationship-building and proactive support activities that in turn promote overall customer satisfaction, product adoption...


  • Barcelona, Barcelona, España Sap Se A tiempo completo

    Job Title: Customer Success Partner AdvisorAbout the Role:This is a client-facing role, delivering ongoing support and guidance around business strategy and transformation topics after the sales cycle has completed. The role focuses on relationship-building and proactive support activities that in turn promote overall customer satisfaction, product adoption...


  • Barcelona, Barcelona, España SAP A tiempo completo

    Job Overview: We are seeking a skilled Customer Success Partner Advisor to join our team at SAP. As a key member of our customer success team, you will play a vital role in delivering exceptional support and guidance to our clients, ensuring their success with our SAP Cloud solutions.About the Role: In this position, you will be responsible for building and...


  • Barcelona, Barcelona, España Sap A tiempo completo

    Job SummaryThis role focuses on delivering ongoing support and guidance to clients after the sales cycle has completed. As a Customer Success Partner Advisor, you will build trusted relationships with key stakeholders and decision makers, understanding and responding to customer needs to bring value to the forefront.Key ResponsibilitiesDevelop a targeted...


  • Barcelona, Barcelona, España Sap A tiempo completo

    Job SummaryThis is a client-facing role, delivering ongoing support and guidance around business strategy and transformation topics after the sales cycle has completed. The role focuses on relationship-building and proactive support activities that in turn promote overall customer satisfaction, product adoption and retention & renewals.Key...


  • Barcelona, Barcelona, España SAP A tiempo completo

    Customer Success Partner Advisor RoleThis is a client-facing position that provides ongoing support and guidance on business strategy and transformation topics after the sales cycle has completed. The role focuses on relationship-building and proactive support activities that promote overall customer satisfaction, product adoption, and retention &...


  • Barcelona, Barcelona, España Sap Se A tiempo completo

    Job SummaryAs a Customer Success Partner Advisor at SAP, you will play a critical role in delivering ongoing support and guidance to our clients, helping them achieve their business goals and maximize the value of our solutions. This is a client-facing role that requires strong relationship-building skills, a proactive approach, and a deep understanding of...


  • Barcelona, Barcelona, España Sap A tiempo completo

    Virtual Customer Success PartnerThe SAP Cloud Success Services organization is seeking a highly skilled Virtual Customer Success Partner to join our team. As a Virtual Customer Success Partner, you will play a critical role in creating an industry-leading virtual customer engagement experience for our customers. Your primary objective will be to optimize...


  • Barcelona, Barcelona, España Autodesk A tiempo completo

    **Job Overview**Autodesk is seeking a passionate and business-driven Customer Success Advisor Midmarket, D&M, France to be a strategic partner to our biggest mid-market clients in the design & manufacturing industry in France.You will work in a hybrid model, reporting to the Manager, Customer Success, Design & Manufacturing EMEA and will focus on the...


  • Barcelona, Barcelona, España Sap Se A tiempo completo

    Job Title: Customer Success Partner Advisor - Italian SpeakerAbout the Role:This is a client-facing position that involves delivering ongoing support and guidance to customers on business strategy and transformation topics after the sales cycle has completed.The role focuses on building and maintaining relationships with key stakeholders and decision-makers,...

  • Customer Success Advisor

    hace 4 semanas


    Barcelona, Barcelona, España Autodesk A tiempo completo

    Customer Success Advisor - Midmarket FranceWe are seeking a highly motivated and business-driven Customer Success Advisor to join our team in France. As a strategic partner to our biggest mid-market clients in the design & manufacturing industry, you will be responsible for navigating our customers through their software deployment projects.Your key...


  • Barcelona, Barcelona, España Autodesk A tiempo completo

    Position OverviewThe Customer Success Advisor is a role focused on the onboarding and adoption lifecycle stages of our customers as they deploy Autodesk solutions. You will engage directly with our customers through customer nurturing and planning interactions, data-driven triggered actions, and reacting to inbound customer-initiated triggers.You will...

  • Customer Success Advisor

    hace 4 semanas


    Barcelona, Barcelona, España Siteminder A tiempo completo

    About the Role:The Customer Success Advisor plays a vital role in retaining and optimizing our customers, increasing customer lifetime value, and driving business growth.Key Responsibilities:Assist customers in achieving maximum value from their product by leveraging deep product and hotel management knowledge.Manage daily case and task loads effectively,...


  • Barcelona, Barcelona, España Autodesk A tiempo completo

    Customer Success Advisor Midmarket, FranceAutodesk is seeking a passionate and business-driven Customer Success Advisor Midmarket, D&M, France to be a strategic partner to our biggest mid-market clients in the design & manufacturing industry in France.You will work in a hybrid model, reporting to the Manager, Customer Success, Design & Manufacturing EMEA and...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    We are seeking a highly skilled Customer Success Advisor to join our team in Lisbon. As a Customer Success Advisor, you will be responsible for providing exceptional customer service and support to our clients.Your key responsibilities will include:Providing timely and effective solutions to customer inquiries and concernsDelivering calm and resourceful...


  • Barcelona, Barcelona, España Sap A tiempo completo

    Role OverviewThis is a client-facing position that requires delivering ongoing support and guidance to customers on business strategy and transformation topics after the sales cycle has completed.The role focuses on building strong relationships with key stakeholders and decision makers, understanding and responding to customer needs, and defining and...


  • Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleThis is a client-facing position at SAP, focusing on delivering ongoing support and guidance to customers after the sales cycle has completed. The role involves building relationships with key stakeholders and decision makers, understanding and responding to customer needs, and defining a targeted goal-based support engagement plan to realize...

  • Customer Success Advisor

    hace 4 semanas


    Barcelona, Barcelona, España Siteminder A tiempo completo

    We're looking for a Customer Success Advisor to join our team at SiteMinder. As a key member of our regional teams, you'll play a crucial role in retaining and optimizing our customers, increasing their lifetime value.Key Responsibilities:Assist customers in achieving maximum value from their product by leveraging deep product and hotel management...

  • Customer Success Partner

    hace 3 semanas


    Barcelona, Barcelona, España Criteo A tiempo completo

    Role Overview:We are seeking a skilled Customer Success Partner to join our team at Criteo.Main Responsibilities:Relationship Management:Build Strong Relationships: Develop and maintain strong relationships with key customers through our reseller network.Act as a Point of Escalation: Support customers and resellers in resolving complex issues, providing...


  • Barcelona, Barcelona, España SAP A tiempo completo

    About the Role:This is a client-facing position that involves delivering ongoing support and guidance to customers on business strategy and transformation topics after the sales cycle has completed. The role focuses on building relationships and providing proactive support to promote customer satisfaction, product adoption, and retention and renewals.Key...