Customer Success Partner Advisor
hace 4 semanas
Job Summary
As a Customer Success Partner Advisor at SAP, you will play a critical role in delivering ongoing support and guidance to our clients, helping them achieve their business goals and maximize the value of our solutions. This is a client-facing role that requires strong relationship-building skills, a proactive approach, and a deep understanding of our customers' needs and challenges.
Key Responsibilities
• Develop and maintain trusted relationships with key stakeholders and decision-makers
• Understand and respond to customer needs, bringing value to the forefront
• Define and drive targeted goal-based support engagement plans to realize key business outcomes
• Provide expertise to customers on the use of SAP Cloud solutions, focusing on SAP Cloud solutions
• Facilitate access to product and functional expertise for certain topic areas
• Provide personalized Quarterly Release Review & Continuous Trend analysis for Risk mitigation to support customer to develop an appropriate strategy that maximizes adoption
• Meet customer expectations by anticipating and orchestrating in the resolution of their top issues, act as an escalation point and collaborate with other departments as needed
What You Bring
• Proven record of successful account management
• Proactive learner and creative problem solver who thrives in a fast-paced environment
• Enjoy interactions that lead to ultimate customer success and satisfaction
• Focus on details, particularly with communication, follow-up, and documentation
• Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers
• An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations, and operations phases for cloud, standalone, or Hybrid
• Knowledge of SAP Preferred Success & Cloud Solutions and the included service offerings is an advantage
• Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
• Excellent communication, enthusiastic, strong work ethic, and a positive attitude
About SAP
SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We help over 400,000 customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with 200 million users and over 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
What We Offer
We win with inclusion. SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
-
Customer Success Partner Advisor
hace 4 semanas
Barcelona, Barcelona, España Sap Se A tiempo completoJob Title: Customer Success Partner AdvisorAbout the Role:This is a client-facing position that involves delivering ongoing support and guidance to customers after the sales cycle has completed. The role focuses on relationship-building and proactive support activities that promote overall customer satisfaction, product adoption, and retention & renewals.Key...
-
Customer Success Partner Advisor
hace 4 semanas
Barcelona, Barcelona, España Sap A tiempo completoJob Title: Customer Success Partner AdvisorAbout the Role:This is a client-facing role, delivering ongoing support and guidance around business strategy and transformation topics after the sales cycle has completed. The role focuses on relationship-building and proactive support activities that in turn promote overall customer satisfaction, product adoption...
-
Customer Success Partner Advisor
hace 4 semanas
Barcelona, Barcelona, España Sap Se A tiempo completoJob Title: Customer Success Partner AdvisorAbout the Role:This is a client-facing role, delivering ongoing support and guidance around business strategy and transformation topics after the sales cycle has completed. The role focuses on relationship-building and proactive support activities that in turn promote overall customer satisfaction, product adoption...
-
Customer Success Partner Advisor
hace 2 semanas
Barcelona, Barcelona, España SAP A tiempo completoJob Overview: We are seeking a skilled Customer Success Partner Advisor to join our team at SAP. As a key member of our customer success team, you will play a vital role in delivering exceptional support and guidance to our clients, ensuring their success with our SAP Cloud solutions.About the Role: In this position, you will be responsible for building and...
-
Customer Success Partner Advisor
hace 4 semanas
Barcelona, Barcelona, España Sap A tiempo completoJob SummaryThis role focuses on delivering ongoing support and guidance to clients after the sales cycle has completed. As a Customer Success Partner Advisor, you will build trusted relationships with key stakeholders and decision makers, understanding and responding to customer needs to bring value to the forefront.Key ResponsibilitiesDevelop a targeted...
-
Customer Success Partner Advisor
hace 4 semanas
Barcelona, Barcelona, España Sap A tiempo completoJob SummaryThis is a client-facing role, delivering ongoing support and guidance around business strategy and transformation topics after the sales cycle has completed. The role focuses on relationship-building and proactive support activities that in turn promote overall customer satisfaction, product adoption and retention & renewals.Key...
-
Customer Success Partner Advisor
hace 2 semanas
Barcelona, Barcelona, España SAP A tiempo completoCustomer Success Partner Advisor RoleThis is a client-facing position that provides ongoing support and guidance on business strategy and transformation topics after the sales cycle has completed. The role focuses on relationship-building and proactive support activities that promote overall customer satisfaction, product adoption, and retention &...
-
Virtual Customer Success Partner
hace 3 semanas
Barcelona, Barcelona, España Sap A tiempo completoVirtual Customer Success PartnerThe SAP Cloud Success Services organization is seeking a highly skilled Virtual Customer Success Partner to join our team. As a Virtual Customer Success Partner, you will play a critical role in creating an industry-leading virtual customer engagement experience for our customers. Your primary objective will be to optimize...
-
Customer Success Advisor Midmarket, France
hace 4 semanas
Barcelona, Barcelona, España Autodesk A tiempo completo**Job Overview**Autodesk is seeking a passionate and business-driven Customer Success Advisor Midmarket, D&M, France to be a strategic partner to our biggest mid-market clients in the design & manufacturing industry in France.You will work in a hybrid model, reporting to the Manager, Customer Success, Design & Manufacturing EMEA and will focus on the...
-
Customer Success Partner Advisor
hace 5 días
Barcelona, Barcelona, España Sap Se A tiempo completoJob Title: Customer Success Partner Advisor - Italian SpeakerAbout the Role:This is a client-facing position that involves delivering ongoing support and guidance to customers on business strategy and transformation topics after the sales cycle has completed.The role focuses on building and maintaining relationships with key stakeholders and decision-makers,...
-
Customer Success Advisor
hace 4 semanas
Barcelona, Barcelona, España Autodesk A tiempo completoCustomer Success Advisor - Midmarket FranceWe are seeking a highly motivated and business-driven Customer Success Advisor to join our team in France. As a strategic partner to our biggest mid-market clients in the design & manufacturing industry, you will be responsible for navigating our customers through their software deployment projects.Your key...
-
Strategic Customer Success Advisor
hace 4 semanas
Barcelona, Barcelona, España Autodesk A tiempo completoPosition OverviewThe Customer Success Advisor is a role focused on the onboarding and adoption lifecycle stages of our customers as they deploy Autodesk solutions. You will engage directly with our customers through customer nurturing and planning interactions, data-driven triggered actions, and reacting to inbound customer-initiated triggers.You will...
-
Customer Success Advisor
hace 1 mes
Barcelona, Barcelona, España Siteminder A tiempo completoAbout the Role:The Customer Success Advisor plays a vital role in retaining and optimizing our customers, increasing customer lifetime value, and driving business growth.Key Responsibilities:Assist customers in achieving maximum value from their product by leveraging deep product and hotel management knowledge.Manage daily case and task loads effectively,...
-
Customer Success Advisor in Lisbon
hace 4 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoWe are seeking a highly skilled Customer Success Advisor to join our team in Lisbon. As a Customer Success Advisor, you will be responsible for providing exceptional customer service and support to our clients.Your key responsibilities will include:Providing timely and effective solutions to customer inquiries and concernsDelivering calm and resourceful...
-
Customer Success Partner Advisor
hace 3 semanas
Barcelona, Barcelona, España Sap A tiempo completoRole OverviewThis is a client-facing position that requires delivering ongoing support and guidance to customers on business strategy and transformation topics after the sales cycle has completed.The role focuses on building strong relationships with key stakeholders and decision makers, understanding and responding to customer needs, and defining and...
-
Customer Success Partner Advisor
hace 4 semanas
Barcelona, Barcelona, España Sap A tiempo completoAbout the RoleThis is a client-facing position at SAP, focusing on delivering ongoing support and guidance to customers after the sales cycle has completed. The role involves building relationships with key stakeholders and decision makers, understanding and responding to customer needs, and defining a targeted goal-based support engagement plan to realize...
-
Customer Success Advisor
hace 4 semanas
Barcelona, Barcelona, España Siteminder A tiempo completoWe're looking for a Customer Success Advisor to join our team at SiteMinder. As a key member of our regional teams, you'll play a crucial role in retaining and optimizing our customers, increasing their lifetime value.Key Responsibilities:Assist customers in achieving maximum value from their product by leveraging deep product and hotel management...
-
Customer Success Partner
hace 3 semanas
Barcelona, Barcelona, España Criteo A tiempo completoRole Overview:We are seeking a skilled Customer Success Partner to join our team at Criteo.Main Responsibilities:Relationship Management:Build Strong Relationships: Develop and maintain strong relationships with key customers through our reseller network.Act as a Point of Escalation: Support customers and resellers in resolving complex issues, providing...
-
Customer Success Partner Advisor
hace 1 mes
Barcelona, Barcelona, España SAP A tiempo completoAbout the Role:This is a client-facing position that involves delivering ongoing support and guidance to customers on business strategy and transformation topics after the sales cycle has completed. The role focuses on building relationships and providing proactive support to promote customer satisfaction, product adoption, and retention and renewals.Key...
-
Customer Success Partner Advisor
hace 4 semanas
Barcelona, Barcelona, España Sap A tiempo completoAbout the Role:This is a client-facing position that involves delivering ongoing support and guidance to customers on business strategy and transformation topics after the sales cycle has completed.The role focuses on relationship-building and proactive support activities that promote overall customer satisfaction, product adoption, and retention &...