Customer Service Representative

hace 3 semanas


Madrid, Madrid, España Teleperformance A tiempo completo

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our international team at Teleperformance. As a key member of our team, you will be responsible for providing exceptional customer service to high-level clients of a leading digital bank, offering savings advice and introducing innovative banking products with high returns.

Key Responsibilities:

  • Provide customer service related to banking issues, account opening, access password locks, transfers, and other related tasks.
  • Manage back office tasks such as answering emails, WhatsApp, and chat channels.
  • Offer banking products to clients, ensuring compliance with transparency, service information, and client protection regulations.
  • Report and follow up on anomalies that arise in the application process.
  • Meet quality standards and sales objectives defined by the entity.

Requirements:

  • Valuable studies in Business Administration, Mathematics, or Law.
  • Proficiency in MS Office (Excel, Word, PowerPoint, Access).
  • German language proficiency at C2 level.

Skills and Competencies:

  • Customer orientation, empathy, and active listening.
  • Excellent communication skills, both oral and written.
  • Analytical capacity and ability to acquire new knowledge autonomously.
  • Commercial capacity, social skills, and dialogue with clients, companies, or groups.
  • Problem resolution, teamwork, and proactive attitude.
  • Results-oriented, ability to plan, organize, and work under pressure.
  • Initiative, autonomy, and 'I can' attitude.
  • Flexibility and adaptability to changing environments and new technologies.

Benefits:

  • 38.5 hours/week, Monday to Sunday (2 days off per week, and 2 weekends off per month).
  • Indefinite contract.
  • Referral Program: Bring a friend and receive a bonus (up to €2,000, depending on the market/project).
  • Salary: €20,730 gross/year.
  • Annual vacations: 32 calendar days.
  • Opportunity to work with the largest service provider in the world.
  • Real possibilities of growth within the company.


  • Madrid, Madrid, España Teleperformance A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Teleperformance. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their queries, and resolving any issues they may have.Key...


  • Madrid, Madrid, España Teleperformance A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Teleperformance. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their queries, and resolving any issues they may have.Key...


  • Madrid, Madrid, España DailyStaffWorks A tiempo completo

    Customer Service RepresentativeAt DailyStaffWorks, we are seeking a highly skilled Customer Service Representative to join our international team. As a Customer Service Representative, you will be the primary point of contact for Spanish-speaking customers who require technical support for various products.Key Responsibilities:Answer customer inquiries via...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.Key...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.Key...


  • Madrid, Madrid, España Webhelp Spain A tiempo completo

    Job Title: Customer Service RepresentativeAre you passionate about sales and customer service? Do you enjoy working in a dynamic and fast-paced environment? We are looking for a Customer Service Representative to join our team at Webhelp Spain.About the JobWe offer a unique opportunity to work with a global company that values customer experience and...


  • Madrid, Madrid, España Webhelp Spain A tiempo completo

    Job Title: Customer Service RepresentativeAre you passionate about sales and customer service? Do you enjoy working in a dynamic and fast-paced environment? We are looking for a Customer Service Representative to join our team at Webhelp Spain.About the JobWe offer a unique opportunity to work with a global company that values customer experience and...


  • Madrid, Madrid, España Viking A tiempo completo

    Job Title: Customer Service RepresentativeWe're seeking a highly skilled Customer Service Representative to join our team at Viking. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, handling incoming calls, and resolving issues in a timely and professional manner.Key Responsibilities:Provide...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    Customer Service RepresentativeAt Recruit4Work Sl, we are seeking a highly skilled Customer Service Representative to join our team in Casablanca, Morocco. As a Customer Service Representative, you will be responsible for handling inbound customer calls, actively listening to customers, and providing quick, effective solutions to their needs.Key...


  • Madrid, Madrid, España Nutreco A tiempo completo

    Job Description:The Customer Service Representative plays a crucial role in ensuring customer satisfaction and commercial targets are met. This involves handling advisory and commercial customer requests, both reactively and proactively, in line with relevant guidelines.Key responsibilities include:Accepting and processing incoming ordersAnswering questions...


  • Madrid, Madrid, España Nutreco A tiempo completo

    Job Description:The Customer Service Representative plays a crucial role in ensuring customer satisfaction and commercial targets are met. This involves handling advisory and commercial customer requests, both reactively and proactively, in line with relevant guidelines.Key responsibilities include:Accepting and processing incoming ordersAnswering questions...


  • Madrid, Madrid, España Acciona S.A A tiempo completo

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our support team. As a customer service representative, you will be responsible for providing excellent service to our customers, addressing their inquiries, and resolving their issues in a timely and professional manner.Key Responsibilities:-...


  • Madrid, Madrid, España Amadeus A tiempo completo

    Job Title: Service Account ManagerAbout the Role:As a Service Account Manager at Amadeus, you will be the primary customer care representative for strategic customers. Your key responsibilities will include monitoring service performance, fostering service/process improvements, and enhancing customer satisfaction. You will also be responsible for customer...


  • Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work Sl. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and performing administrative tasks.Key responsibilities include:Handling customer inquiries and...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    Job Title: Customer Service RepresentativeAbout the Role:Msx International Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have.Key...


  • Madrid, Madrid, España IPAC Bachelor Factory A tiempo completo

    Job DescriptionWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at IPAC Bachelor Factory. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues related to insurance claims.Key Responsibilities:Respond to customer inquiries via phone and emailResolve...


  • Madrid, Madrid, España IPAC Bachelor Factory A tiempo completo

    Job DescriptionWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at IPAC Bachelor Factory. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues related to insurance claims.Key Responsibilities:Respond to customer inquiries via phone and emailResolve...


  • Madrid, Madrid, España Viking Assistance Group A tiempo completo

    We are seeking a highly skilled Customer Service Representative to join our team at Viking Assistance Group.The ideal candidate will possess excellent communication skills, both written and verbal, and be fluent in English.As a Customer Service Representative, you will be responsible for receiving and responding to phone inquiries from customers who require...


  • Madrid, Madrid, España Recruitas A tiempo completo

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.About the RoleThis is a...


  • Madrid, Madrid, España Recruitas A tiempo completo

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.About the RoleThis is a...