Business Operations Analyst for Healthcare Excellence

hace 2 días


Barcelona, Barcelona, España Doctoralia España A tiempo completo

We are seeking a highly skilled Business Operations Analyst to join our team at Doctoralia España. In this role, you will play a key part in helping us achieve our mission to 'make healthcare more human'.

Job Overview

The ideal candidate will have 2-3 years of experience in a similar role and possess excellent analytical skills, with the ability to interpret business metrics and create actionable insights. Proficiency in Database and SQL is also essential, as well as knowledge of Tableau, Datastudio, and Google Sheets.

In addition, experience in managing a CRM - Salesforce, Hubspot, etc. - and fluency in English and advanced/bilingual in Spanish are required. As an Operations Analyst, you will be expected to be super analytical, results-oriented, creative, and dynamic, with strong communication skills.

This role offers a competitive salary appropriate to your experience, private health plan, share options plan after 6 months working with us, free English classes, hybrid working model, corporate access to the Ifeel emotional well-being tool, free birthday celebration, and participation in our successful referral program.

About Us

At Doctoralia España, we help over 10,000 doctors and clinics focus on treating patients and delivering an exceptional patient experience. Our marketplace enables 214,000 patients per month to easily find the right doctor and make an appointment. We promote and embrace equal opportunities in our recruitment process and every day at work.

Key Responsibilities
  • Create useful reports to analyze business metrics.
  • Provide insights to the CS structure for analysis and decision-making.
  • Interpretation of the different KPIs of the business & action plans required for improvements in the area.
  • Create and update processes in the CRM, which improve business indicators to have a greater impact.
  • Ensuring new processes/tools/best practices adoption and creating knowledge base for them.
  • Ensure the quality of processes and data.
  • Work closely with different departments to follow up on existing projects or help with emerging projects.
  • Take part in strategic projects to ensure their success and maximize business impact.
Requirements
  • 2-3 years of experience in a similar role.
  • Database and SQL experience.
  • Knowledge of Tableau, Datastudio, and Google Sheets.
  • Experience in managing a CRM - Salesforce, Hubspot, etc.
  • Fluent in English and advanced/bilingual in Spanish.

An estimated salary for this role is around €45,000 - €60,000 per year, depending on your experience and qualifications. If you are passionate about accuracy, learning new systems, and improving service to our customers, we encourage you to apply.



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