Risk Specialist
hace 2 semanas
Teleperformance Spain is seeking a highly skilled Risk Specialist to join our team. As a Risk Specialist, you will play a critical role in protecting our users and their customers from various risks associated with navigating the world of payments.
Key Responsibilities:- Verify all required details have been submitted with the application for processing.
- Examine and validate the identity of the merchant to ensure the information submitted is valid.
- Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.
- Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.
- Investigate and compare the items sold on the merchant's website to information provided on the product description, merchant industry, and charges.
- Reference an internal supportability list provided by Teleperformance and judge whether the merchant is in compliance with our clients' guidelines. Ensure no items being sold on the merchant's site violate these guidelines.
- Based on the merchant's website, categorize the business using a list of guidelines.
- Identify businesses as supportable, prohibited, or in need of small changes to their business model.
- Fluency with internet and social media research, as demonstrated by at least 1 year of experience with computers.
- Fluent in English (C1 or higher)
- Ability to be detail-oriented and meticulous, noticing when information from multiple sources do not match up.
- Capacity for showing empathy, remembering there is a person behind the business and aren't overly harsh in your assessments.
- Efficiency working in a fast-paced, high-volume environment.
- Comfortable making decisions based on incomplete or ambiguous information.
- Are persistent and thorough, willing to go the extra mile to understand specific cases and examine underlying causes.
- Collaboration with team members and affinity to share knowledge and best practices to help the team succeed.
- Experience with payments, risk, compliance, or the financial industry.
- Previous background in a role supporting users at a technology company.
- Well-versed in an investigative role involving decision-making.
- 38.5 hours/week, Afternoon-Shifts, from 13h00 and 22h00.
- Salary: 18,065 € gross/year - Temporary 6 month contract
- Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project)
- A permanent presence of coaches who will facilitate your personal and professional development
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- International business casual environment
- Permanent Contract
- Competitive Benefits package
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