Business Operations Efficiency Specialist
hace 22 horas
About Joko
Joko is a tech company that empowers consumers to shop smarter. Our ambition is to revolutionize the way people shop, making informed purchasing decisions and saving money.
Our team of over 50 talents is international and spread across offices in Paris, Barcelona, and New York, or working remotely. As a certified B Corporation, we are committed to making a difference in the lives of the communities we serve, including the 4 million consumers already using Joko to save money every day at over 7,000 merchants.
We have quickly expanded our value proposition to enable consumers to make smarter shopping decisions through features like cash back, buy now and pay later, automatic coupons, price drop alerts, carbon footprint tracking, and more. Today, we are dedicating significant resources to developing an AI-powered assistant that helps users find the right product based on their criteria for price, quality, or environmental impact from the global e-commerce catalog.
After reaching profitability in our core market, we are now expanding internationally with a primary focus on the US. This is an exciting time to join our team as we build the future of shopping together
Job Summary
We are seeking a highly motivated Business Operations Efficiency Specialist to play a key role in the smooth and efficient functioning of our day-to-day operations. As an integral member of our Central Operations team, you will collaborate across departments to ensure our processes are optimized and scalable.
Your responsibilities will include:
- Collaborating with multiple outsourcing partners to ensure they meet our performance standards
- Providing agents with necessary training and maintaining quality control over outsourced tasks
- Working closely with different departments to understand their operational needs and ensuring alignment with our business objectives
- Contributing to improving our processes, including auditing, training, and knowledge management
- Managing day-to-day operations, ensuring consistency, accuracy, and efficiency in processes across departments
- Tracking performance through key metrics and KPIs
Requirements
To be successful in this role, you should have:
- 2+ years of experience in operations management or a similar role within a fast-paced environment
- Experience managing outsourced teams is a plus
- An operation mindset with a passion for Operational excellence and delivering ever-better results
Compensation Package
We offer a competitive salary ranging from $80,000 to $110,000 per year, depending on your experience and qualifications. In addition, you will receive a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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