Service Delivery Operations Technician
hace 7 días
The Service Delivery Technician provides critical support for data centre equipment in a fast-paced environment, working closely with customers, employees, and vendors at all levels. This role involves performing requested installations and troubleshooting tasks, with a strong focus on customer satisfaction and technical excellence.
Key Responsibilities- Monitoring ticketing queues and following up on tickets to ensure timely resolution
- Constructing, labelling, and recording cabling and cross-connects with attention to detail
- Troubleshooting cabling issues and providing technical support
- Supervising customer implementations and delivering results-oriented solutions
- Handling remote hands customer requests and providing exceptional support
- Performing basic technical work, including electrical, mechanical, and civil tasks
- Receiving and registering incoming goods, ensuring accurate documentation
- Monitoring the Building Management System to identify potential issues
- Coordinating work permits and ensuring compliance with regulations
- Providing first-line support for facility installations and resolving technical issues
- Conducting visual inspections and following up on findings to maintain a safe working environment
- Experience in a data centre environment, preferably in a similar role
- Strong affinity for technology and the Internet, with knowledge of IT infrastructure and cabling standards
- Knowledge of IT equipment, including servers, switches, firewalls, and other network devices
- Understanding of networking and TCP/IP, with a strong foundation in server operating systems (Windows/Linux)
- Familiarity with work processes and standards, including ISO and BS compliance
- Ability to undergo high-level security clearance (SC)
Iron Mountain is a global leader in storage and information management services, trusted by over 225,000 organizations worldwide. We safeguard billions of our customers' assets, including critical business information, sensitive data, and valuable cultural and historic artifacts. Join our team and contribute to a culture that values diversity, inclusion, and innovation, while fostering a sustainable and thriving workforce.
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