Sales Support Specialist
hace 18 horas
We are currently looking for a Sales Support Specialist to join the Sandvik Mining and Rock Solutions team at our workplace in San Fernando de Henares.
Main Responsibilities- Process sales and invoices accurately and on time, ensuring customer orders are dispatched and paid promptly.
- Draft contract or sales documentation, proposals, reports, and correspondence, including sales contracts and maintenance agreements.
- Make standard calculations to compile and report statistics accurately.
- Respond to internal and customer inquiries regarding service and product availability, prices, delivery times, and order status.
- Communicate with staff from other areas to confirm order status and resolve customer complaints.
- Maintain up-to-date customer records, track order status and deliveries, and generate contract or sales reports and statistics using databases or computerized systems.
- Maintain/track open service jobs, order parts and/or outside services, coordinate with vendors for orders.
- Process all system and hard copy documentation for WIP orders, open LPs tickets for expediting, pricing, etc.
- Follow up with Sandvik internally as required to satisfy WIP requirements.
- Enter technician labor in the system.
- Provide monthly reports for the team and customers EQ / IT.
- Open/maintain branches in the system, maintain/create technicians in the system.
- Train/Assist coworkers in the system when issues arise.
- Assist co-workers with getting access to System tasks.
- Produce reports of in-process, backlog, and future jobs.
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