Sales Support Specialist

hace 4 semanas


San Fernando de Henares, Madrid, España 3200 Sandvik Española, S.A. A tiempo completo
About the Role

We are currently looking for a Sales Support Specialist to join the Sandvik Mining and Rock Solutions team at our workplace in San Fernando de Henares.

Main Responsibilities
  • Process sales and invoices accurately and on time, ensuring customer orders are dispatched and paid promptly.
  • Draft contract or sales documentation, proposals, reports, and correspondence, including sales contracts and maintenance agreements.
  • Make standard calculations to compile and report statistics accurately.
  • Respond to internal and customer inquiries regarding service and product availability, prices, delivery times, and order status.
  • Communicate with staff from other areas to confirm order status and resolve customer complaints.
  • Maintain up-to-date customer records, track order status and deliveries, and generate contract or sales reports and statistics using databases or computerized systems.
  • Maintain/track open service jobs, order parts and/or outside services, coordinate with vendors for orders.
  • Process all system and hard copy documentation for WIP orders, open LPs tickets for expediting, pricing, etc.
  • Follow up with Sandvik internally as required to satisfy WIP requirements.
  • Enter technician labor in the system.
  • Provide monthly reports for the team and customers EQ / IT.
  • Open/maintain branches in the system, maintain/create technicians in the system.
  • Train/Assist coworkers in the system when issues arise.
  • Assist co-workers with getting access to System tasks.
  • Produce reports of in-process, backlog, and future jobs.


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