Data Centre Equipment Support Technician

hace 1 mes


San Fernando de Henares, Madrid, España Iron Mountain A tiempo completo

About the Role

Iron Mountain is seeking a highly skilled Physical Support Specialist to join our team. As a Physical Support Specialist for Data Centres, you will be responsible for providing physical support of data centre equipment in a critical environment. This role involves a high level of engagement with our customers, employees, and vendors at all levels, including performing requested installations and troubleshooting tasks.



Key Responsibilities

Monitoring various ticketing queues and follow-up of tickets;

Construction, labelling and recording of cabling and cross connects;

Troubleshooting of cabling issues;

Supervising customer implementations and deliverables;

Handle remote hands customer requests;

Perform basic technical work (electrical, mechanical, civil);

Receiving and registration of incoming goods;

Monitoring of the Building Management System;

Coordinate and issue work permits;

Handling 1st line support of facility installations;

Making visual inspection rounds and follow-up on findings;

Your Role in Our Mission: Experience in a data centre environment within a similar role;

Affinity with technology and the Internet;

Knowledge in the field of IT infrastructure and cabling standards;

Knowledge of IT equipment (servers / switches / firewalls / etc.);

Knowledge of Networking and TCP / IP;



Requirements

Bachelor's or Master's degree in a related field;

Numerous years of experience in Pre-Sales consulting or Professional Consulting services;

Passion for winning technical aspects of deals and ensuring long-term customer success;

Understanding of ECM, BPM, App-Dev, and AI/ML concepts with the ability to articulate to non-technical clients;



About Iron Mountain

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.



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