Technical Operations Expert
hace 4 semanas
dLocal is seeking an experienced System Administrator to join our Service Desk team. The ideal candidate will have a deep understanding of computer systems, software, and hardware, as well as excellent problem-solving and communication skills.
Key Responsibilities:- Resolve escalated issues with timely and effective solutions
- Manage software applications within our organizational stack
- Implement automation for recurrent tasks to enhance operational efficiency
- Ensure seamless integration of new applications into our Identity Management software, specifically Azure Active Directory
- Create and review documentation to maintain comprehensive records
The successful candidate will have a Bachelor's degree in Computer Science or related field and proven experience in service desk or technical support roles. Strong knowledge of computer systems, software, and hardware, as well as excellent problem-solving and communication skills, are essential.
Requirements:- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)
- Proven experience in a service desk or technical support role
- Experience using AzureAD, Jamf, Microsoft Intune, ManageEngine, and Jira
- Strong knowledge of computer systems, software, and hardware
- Excellent problem-solving and communication skills
- Able to prioritize and manage several open issues at once
- Familiarity with remote desktop applications and help desk software
- Network troubleshooting skills
- General knowledge of public cloud providers
- Strong experience in Jira, specializing in automations, backend project configuration, workflows, and integrations with third-party applications
The estimated annual salary for this position is around $95,000-$115,000 depending on location and experience.
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