Technical Operations Expert

hace 4 semanas


Madrid, Madrid, España dLocal A tiempo completo
System Administrator Job Description:

dLocal is seeking an experienced System Administrator to join our Service Desk team. The ideal candidate will have a deep understanding of computer systems, software, and hardware, as well as excellent problem-solving and communication skills.

Key Responsibilities:
  • Resolve escalated issues with timely and effective solutions
  • Manage software applications within our organizational stack
  • Implement automation for recurrent tasks to enhance operational efficiency
  • Ensure seamless integration of new applications into our Identity Management software, specifically Azure Active Directory
  • Create and review documentation to maintain comprehensive records

The successful candidate will have a Bachelor's degree in Computer Science or related field and proven experience in service desk or technical support roles. Strong knowledge of computer systems, software, and hardware, as well as excellent problem-solving and communication skills, are essential.

Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)
  • Proven experience in a service desk or technical support role
  • Experience using AzureAD, Jamf, Microsoft Intune, ManageEngine, and Jira
  • Strong knowledge of computer systems, software, and hardware
  • Excellent problem-solving and communication skills
  • Able to prioritize and manage several open issues at once
  • Familiarity with remote desktop applications and help desk software
  • Network troubleshooting skills
  • General knowledge of public cloud providers
  • Strong experience in Jira, specializing in automations, backend project configuration, workflows, and integrations with third-party applications

The estimated annual salary for this position is around $95,000-$115,000 depending on location and experience.



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