Digital Healthcare Liaison
hace 2 semanas
Doctena is a rapidly growing digital healthcare company, and we are looking for a skilled Digital Healthcare Liaison to join our team. In this role, you will be responsible for communicating with customers, resolving issues, and providing support across various channels.
You will be the primary point of contact for customers, ensuring that their needs are met and exceeded. This requires excellent communication skills, both written and verbal, as well as the ability to work effectively in a remote environment.
A competitive salary package of €40,000 - €50,000 per year is available for this position, depending on experience. This is a full-time contract with benefits.
Responsibilities:
- Communicate with customers across various channels (phone, email, chat)
- Resolve customer issues promptly and professionally
- Work closely with internal departments to ensure seamless communication
- Contribute to process improvements to enhance customer satisfaction
- Maintain accurate records of customer interactions and transactions
Requirements:
- Bachelor's degree in a related field (healthcare, business, communications)
- Excellent communication and problem-solving skills
- Ability to work effectively in a remote environment
- Strong attention to detail and organizational skills
- Fluency in English (written and spoken)
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