Room Service Manager

hace 1 día


Zaragoza, Zaragoza, España Mandarin Oriental Hotel Group Limited A tiempo completo
Job Summary

The Mandarin Oriental Hotel Group Limited is seeking a highly skilled Room Service Manager to join our team. As a key member of our hospitality operations, you will be responsible for providing exceptional service to our guests and ensuring that our room service standards are consistently met.

Key Responsibilities

* Provide leadership and support to assistant managers, order takers, servers, and mini bar attendants
* Train, evaluate, and schedule Room Service staff to include assistant manager, order takers, servers, and mini bar attendants
* Perform administrative duties such as scheduling, payroll, and inventory, stock replenishment, etc.
* Inspect Room Service area, floors, and service landings to ensure standards of service are maintained
* Respond to guest inquiries and coordinates special arrangements
* Enforce established guidelines and policies of the hotel and carries out disciplinary action(s), as necessary
* Implement new menus and promotions such as holiday and special event promotions

Requirements

* Working knowledge of various cleaning chemicals and agents; knowledge of MSDS sheets and procedures
* Provides instruction and/or guidance for guest and employee safety in fire or other emergency situation
* Ensures accuracy of all menus: current, correct, spelled correctly, clean and presentable

What We Offer

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment

How to Apply

Interested candidates should submit their application, including a cover letter and resume, to the HR department.
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