Service Delivery Manager
hace 4 días
The Service Delivery Manager will oversee the delivery of high-quality services to customers, ensuring the availability, performance, and reliability of strategic applications and ASM applications. This role involves coordinating vendor service teams, implementing efficient processes, and maintaining positive relationships with WTW Product teams.
Key Responsibilities:
- Manage customer expectations through sound Relationship Management principles.
- Accountable for Incident Management, Major Incidents, and Problem Management for Strategic Applications and ASM applications.
- Responsible for Change Management relating to supported Applications – Strategic & ASM applications.
- Ensure Suppliers are meeting SLAs and escalate issues regarding Performance of Suppliers.
- Work with business and IT leaders to establish and sustain Service Level Standards for each application and third-party providers.
Requirements:
- Good ITIL principles knowledge.
- 5+ years of experience.
- Demonstrates knowledge of IT Processes and Procedures with regards to Willis Systems and Business Users.
- Ability to design and implement IT Services to suit Business needs.
- Ability to work under pressure to complete Projects/Tasks/Major Incidents.
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