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Field Service Engineer IT Specialist
hace 2 meses
At Roche, we are passionate about transforming patients' lives and we are fearless in both decision and action - we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.
We are seeking a highly skilled Field Service Engineer IT Specialist to join our team in Barcelona. As a member of our team, you will ensure the highest efficiency and effectiveness in each of your activities, including installations, preventive, corrective, and evolutionary maintenance, and modifications. Your work will be crucial in creating a competitive edge for Roche and achieving optimal levels of customer satisfaction.
Your Key Responsibilities:- Excellence in Operability: Maintain exceptional operability in all assigned solutions, including instruments, reagents, and software, by executing procedures for preventive, corrective, and evolutionary maintenance. Train users to handle and use these solutions effectively.
- Client Communication & Collaboration: Build and maintain excellent communication and proactive collaboration with clients. Keep them informed about reagent updates and quality controls, and implement new protocols to enhance their experience.
- Activity Reporting: Use CRM to report all activities conducted remotely or on-site, ensuring detailed documentation of technical characteristics and updates as required. Adhere to the quality reporting standards defined by Roche.
- Commercial Support: Work closely with the Commercial Area to address customer needs and support sales of solutions and service offerings.
You must comply with the legislation, internal procedures, and applicable regulations in terms of Safety, Health, and Environment, especially those procedures related to waste segregation, application of preventive measures, and the use of work equipment and protection equipment. Furthermore, you must know and act in full compliance with the Company's policies, including the Code of Conduct, and the applicable Ethical Codes.
Information Security Responsibilities:- Know and comply with established quality and information security standards and, in any case, act according to received instructions.
- Comply with and enforce applicable procedures.
- Ensure the preservation of information security.
- Provide suggestions and participate in the continuous improvement of the activities carried out.
- High Education Training or Bachelor's Degree in Technical or Higher Engineering, Health Sciences, or similar.
- Fluent level of Spanish.
- Geographic mobility within the national territory - This position is a field role position and the candidate should be based in Barcelona's area.
This is an exciting opportunity to develop cross-functional expertise, explore your passions, and deliver significant, long-term value to Roche. You will work in a dynamic global environment, collaborating with various teams to address complex challenges, seize market opportunities, and implement new solutions. We offer a supportive and inclusive culture that promotes continuous learning and growth. Successful candidates will have the chance to be part of Roche's ambitious plan and make a meaningful impact in the healthcare industry.
We offer competitive compensation and excellent social benefits like flexible work schedule and home office policies, medical insurance, pension plan, allowances for marriage and birth, training related to your career development, meal allowance, flexible remuneration scheme with its fiscal advantages and other benefits.
