Warehouse Reliability Operations Coordinator

hace 2 días


Zaragoza, Zaragoza, España Amazon A tiempo completo

Role Overview

The Amazon Reliability Maintenance Engineering team is seeking a detail-oriented and action-orientated individual to join our Maintenance Operations Center (AMOC) in Barcelona, ES. The successful candidate will have a proven track record of exemplary customer service, good judgement, and the ability to learn and master new technology.

About the Job

We maintain and optimize all technologies in the Global Amazon Warehouse & Delivery Network, ranging from large, modern, purpose-built warehouses utilizing robotics and high-volume conveyance to small, high speed, delivery stations placed as close to our customers as possible.

Key Responsibilities

  • Respond to and triage incoming work requests within standard service level agreements (SLAs).
  • Manage remote works from start to end, including work order/purchase order raising and receipting.
  • Communicate effectively and efficiently with stakeholders (RME, Ops, H&S etc). Provide updates on vendor status and take the lead on coordinating works during an escalation.
  • Escalates issues appropriately to ensure the integrity of Amazon equipment reliability.
  • Monitor and manage refrigeration alarms systems.
  • Monitor and manage Building Management System alarms.

Requirements

  • Fully proficient in English and Portuguese (B2 minimum).
  • Experience of maintenance systems.
  • Ability to work shifts in a 24/7 environment.
  • Experience in Root Cause Analysis and technical troubleshooting.
  • Technical Degree (BEng or BSc).
  • Experience in an IT/Operations/Call/Command Center work environment.

Benefits

  • A competitive salary of around €40,000 - €60,000 per annum.
  • An excellent benefits package, including health insurance and retirement planning.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

About Us

Amazon is a leading global technology company that offers innovative products and services to millions of customers worldwide. We are committed to being Earth's most customer-centric company, where customers can find and discover anything they might want to buy online.



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