Principal CSS Apps DBA

hace 2 días

Madrid, Madrid, España Mygwork A tiempo completo
Job Title: Principal CSS Apps DBA

This role is with Oracle, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community.

About the Job

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

Key Responsibilities
  • Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
  • Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
  • Perform standard DBA support tasks for multiple instances, multiple servers, multiple customers, and multiple interfaces.
  • Meet service level agreements for production support response and resolution.
  • Manage EBS instances on the Oracle Cloud Infrastructure.
  • Utilize core database skills to maintain key processes like archiving, monitoring, replication, integrity and security.
  • Ensure Data backup, recovery policies, Database Security and Production support.
  • Implement and test disaster recovery plan.
  • Follow documentation, software development methodology, version control and testing, and migration standards.
  • Creation, update, resolution of Oracle service requests (SRs).
Requirements
  • Analyze performance issues in the application, concurrent manager and database tiers of E-Business Suite installations.
  • Demonstrate the ability to work effectively as a member of a team, as well as the maturity to work independently.

This is a challenging role that requires a creative engineer who loves a challenge. If you have a passion for innovation in tech, we want you on our team.

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