Customer Engagement Specialist

hace 2 semanas


Madrid, Madrid, España Dazn A tiempo completo

**Job Overview**

DAZN, a leading sports broadcaster and entertainment service, is seeking an experienced Crm Manager to join our marketing team in Madrid, Spain. As part of our fast-paced commercial environment, you will focus on delivering engaging CRM campaigns across international markets.

**About the Role**

Reporting to the Senior CRM Manager, this role will be responsible for end-to-end CRM campaign delivery, segmentation, and personalization. You will work closely with product, tech, content, UX, data, and analytics teams to deliver successful CRM campaigns.

Key responsibilities include:

  • Leading multi-channel campaign planning for our CRM calendar focused on one of the top four U.S. sports leagues to drive revenue growth, upsell, and subscriber retention.
  • Clearly articulating campaign and segmentation plans to the CRM operations team for timely scheduling and dispatch.
  • Overseeing creative briefs, asset coordination, and below-the-line messaging specific to the sport, ensuring engaging and effective copy.
  • Driving personalization and segmentation efforts for optimal conversion and engagement, leveraging available data and technical capabilities to elevate CRM impact.

**What We Offer**

As a valued member of our team, you can expect:

  • A competitive salary, estimated at around €60,000 per year, considering the location and industry standards.
  • Access to DAZN's extensive sports content, including live events and exclusive programming.
  • Medical insurance fully funded by the company, provided by Cigna, offering comprehensive coverage and access to premium hospitals.
  • Cobee flexible compensation policy, providing a monthly stipend of €180 for social benefits and expenses.
  • Opportunities for hybrid working and professional development through learning and development resources.
  • Access to our internal speaker series and events, fostering collaboration and knowledge sharing.

**Requirements**

To succeed in this role, you should have:

  • Experience in end-to-end CRM campaign delivery, segmentation, and personalization.
  • Strong background in lifecycle automations, with the ability to coordinate assets and manage multiple key events.
  • Excellent project management skills, with efficient time management and stakeholder relationship-building abilities.
  • Proven track record in crafting compelling copy and briefing assets to drive user engagement.
  • Confidence in working with cross-functional teams, including product, tech, content, UX, data, and analytics.

If you are passionate about American sports, subscriptions, and driving customer engagement, we encourage you to apply for this exciting opportunity to grow your career with DAZN.



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