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Customer Experience Manager
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At Barceló Hotel Group, we are committed to delivering exceptional customer experiences that exceed our guests' expectations. As a Customer Experience Manager, you will play a key role in ensuring that our hotels meet the highest standards of quality and service.
Key Responsibilities:- Conduct customer satisfaction surveys to identify areas for improvement
- Collaborate with hotel staff to develop and implement quality improvement initiatives
- Analyze customer feedback to inform business decisions
- Develop and maintain relationships with key stakeholders, including hotel management and staff
- 2+ years of experience in customer-facing roles, preferably in the hospitality industry
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Access to our Barceló Campus e-learning platform
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and have a strong commitment to quality and service, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}
