Dental Support Organisation Account Manager
hace 4 semanas
Job Title: Customer Success Manager for DSO
Job Summary:
Envista Holdings is seeking a highly skilled Customer Success Manager to oversee the planning, coordination, and execution of initiatives to meet the demands of the Dental Support Organisation (DSO). This role is responsible for ensuring seamless collaboration between our organisation and the DSO, aligning with the objectives and priorities of both parties.
Key Responsibilities:
Collaborate with DSO stakeholders and internal teams to develop strategic plans that align with the objectives and priorities of both organisations.
Understand and prioritise the demands of the DSO, ensuring that resources are allocated effectively to meet their needs while maximising efficiency and profitability.
Coordinate with cross-functional teams to ensure that they are adequately briefed on DSO requirements, providing guidance and support as needed to ensure alignment and understanding.
Oversee the workflow between our organisation and the DSO, identifying opportunities for improvement and implementing solutions to optimise processes and enhance collaboration.
Monitor the progress of initiatives and projects related to the DSO partnership, identifying potential risks and barriers and implementing strategies to overcome them.
Serve as the primary point of contact for the DSO commercial team and address any issues or concerns in a timely and effective manner.
Requirements:
5+ years of experience in account management.
3+ years of experience in customer success.
Experience working in the Dental industry is a MUST.
Fluent level of English and Spanish.
About Us:
Envista Holdings is a global leader and innovator of high-quality orthodontic products and solutions. For over 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships rooted in respect and understanding.
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