City Operations Manager
hace 3 días
About the Role
As a City Operations Manager at Welcome Pickups, you will play a pivotal role in ensuring the operational healthiness and successful scaling of our services in multiple destinations. Reporting to the City Operations Team Lead, your primary responsibilities will involve overseeing driver retention, destination setup optimization, community management, and maintaining a high-quality service standard for our drivers. Your role will require data-driven decision-making, innovation, and collaboration with various teams within the organization.
Responsibilities
• Optimize destination setup parameters, such as pricing, cutoff times, hailing hours, hailing thresholds, and maximum vehicle capacities, to ensure the operational success of each destination.
• Run weekly cancellation analysis to identify trends and take corrective actions, implementing strategies to achieve the highest volume of transfers with the least number of cancellations, contributing to overall business success.
• Ensure proper and timely acquisition of drivers or fleet companies by collaborating with the Driver Quality team.
• Devise and execute unique, out-of-the-box, yet data-driven action plans for driver retention in order to keep drivers engaged, satisfied, and motivated to continue working with the company over the long term, reduce driver turnover and ensure that valuable drivers remain loyal to the company.
• Maintain the highest quality of service provided by Welcome drivers to enhance customer satisfaction.
• Develop and maintain a comprehensive understanding of the local driver labor market and legal landscape to identify potential challenges and opportunities, utilizing market insights to support decision-making processes and drive business development efforts.
• Coordinate communication with driver communities through calls, group calls, and other appropriate channels, identifying and recognizing top-performing drivers, nurturing their engagement, and celebrating their achievements.
• Manage community crises and facilitate effective problem-solving, working closely with the City Operations Team Lead to provide data-driven insights related to drivers, market challenges, capacity planning, and potential imbalances.
Requirements
A Bachelor's Degree in a related field, proven experience of more than two years in operations, ideally in fleet management, ride sharing, last-mile logistics, and/or high-growth start-up. Self-starter: can work independently, make decisions, and take responsibility for them. Excellent time management with the ability to multi-task and set priorities quickly and effectively. High achiever - seeks to regularly surpass sales or performance goals. Excellent written and verbal communication skills in English. An analytical mind and out-of-the-box thinker. A friendly and upbeat personality. Digital native: fluent in web and digital technologies. Remote work with a vibrant and fresh work environment.
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Barcelona, Barcelona, España WELCOME A tiempo completoAbout WelcomeWelcome is a travel tech startup that redefines the way people travel by providing a personalized, in-destination travel experience. Founded in 2015 in Athens, Greece, we have grown to become a global category leader for in-destination travel services.The RoleWe are seeking a highly skilled City Operations Manager to join our team. As a key...
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Barcelona, Barcelona, España Welcome A tiempo completoAbout WelcomeWelcome is a travel tech startup that redefines the way people travel by providing a personalized, in-destination travel experience. Founded in 2015 in Athens, Greece, we have grown to become a global category leader for in-destination travel services.The RoleWe are seeking a City Operations Manager to join our team. As a key member of the...
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