City Operations Manager

hace 2 semanas

Barcelona, Barcelona, España Welcome Pickups A tiempo completo
About the Role

We are seeking a highly skilled City Operations Manager to join our team at Welcome Pickups. As a key member of our Driver Operations team, you will play a critical role in ensuring the operational healthiness and successful scaling of our services in multiple destinations.

ResponsibilitiesOperational Healthiness

Optimize destination setup parameters, such as pricing, cutoff times, hailing hours, hailing thresholds, and maximum vehicle capacities, to ensure the operational success of each destination.

Run weekly cancellation analysis to identify trends and take corrective actions.

Implement strategies to achieve the highest volume of transfers with the least number of cancellations, contributing to overall business success.

Driver Retention and Service Quality

Devise and execute unique, out-of-the-box, yet data-driven action plans for driver retention in order to keep drivers engaged, satisfied, and motivated to continue working with the company over the long term.

Maintain the highest quality of service provided by Welcome drivers to enhance customer satisfaction.

Local Market Understanding

Develop and maintain a comprehensive understanding of the local driver labor market and legal landscape to identify potential challenges and opportunities.

Utilize market insights to support decision-making processes and drive business development efforts.

Community Management

Coordinate communication with driver communities through calls, group calls, and other appropriate channels.

Identify and recognize top-performing drivers, nurture their engagement, and celebrate their achievements.

Manage community crises and facilitate effective problem-solving.

Collaboration with Cross-Functional Teams

Work closely with the City Operations Team Lead to provide data-driven insights related to drivers, market challenges, capacity planning, and potential imbalances.

Collaborate with the Expansion and Commercial teams to provide region-specific insights for business development.

Collaborate with the Product team, sharing ideas, bugs, and new feature requests through Jira tickets.

Reporting and Analysis

Present weekly reports on driver performance and operational metrics to relevant stakeholders.

A Bachelor's Degree in a related field is required, along with proven experience of more than two years in operations, ideally in fleet management, ride sharing, last-mile logistics, and/or high-growth start-up.

Excellent time management, analytical mind, and out-of-the-box thinking are essential for this role.

A friendly and upbeat personality, digital native, and fluency in web and digital technologies are also required.

Remote work with a vibrant and fresh work environment is offered, along with the tools needed to successfully perform daily tasks.

This is a unique opportunity to join a young, well-funded, and fast-growing startup at the ground level.

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