City Operations Manager

hace 2 semanas

Barcelona, Barcelona, España Welcome Pickups A tiempo completo
About Welcome Pickups

Welcome Pickups is a leading provider of in-destination travel experiences, redefining the way people travel. Founded in 2015 in Athens, Greece, we have grown to become a global category leader, serving over 2.5 million travelers every year.

The Role

We are seeking a highly skilled City Operations Manager to join our team. As a key member of our Driver Operations team, you will play a critical role in ensuring the operational healthiness and successful scaling of Welcome Pickups in multiple destinations.

Responsibilities
  • Operational Healthiness: Optimize destination setup parameters to ensure operational success, run weekly cancellation analysis, and implement strategies to achieve high transfer volumes with minimal cancellations.
  • Driver Retention and Service Quality: Develop and execute data-driven action plans for driver retention, maintain high-quality service standards, and enhance customer satisfaction.
  • Local Market Understanding: Develop and maintain a comprehensive understanding of the local driver labor market and legal landscape to identify potential challenges and opportunities.
  • Community Management: Coordinate communication with driver communities, identify and recognize top-performing drivers, and manage community crises.
  • Collaboration with Cross-Functional Teams: Work closely with the City Operations Team Lead, Expansion and Commercial teams, and Product team to provide data-driven insights and support business development efforts.
Requirements
  • A Bachelor's Degree in a related field.
  • Proven experience of more than two years in operations, ideally in fleet management, ride sharing, last-mile logistics, and/or high-growth start-up.
  • Excellent time management, analytical mind, and out-of-the-box thinking.
  • Fluent in web and digital technologies.
Benefits
  • Remote work with a vibrant and fresh work environment.
  • The tools you need to successfully perform your daily tasks.
  • The unique opportunity to join a young, well-funded, and fast-growing startup.

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