City Operations Manager

hace 2 semanas


Barcelona, Barcelona, España Welcome Pickups A tiempo completo
About Welcome Pickups

Welcome Pickups is a travel tech startup that redefines the way people travel by providing a complete, personalized, in-destination travel experience.

From the moment a traveler arrives at a new destination until their return journey home, Welcome Pickups accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalized way possible.

The Role

We are seeking a highly skilled City Operations Manager to join our team and play a critical role in ensuring the operational healthiness and successful scaling of Welcome Pickups in multiple destinations.

As a key member of the Driver Operations team, you will report to the City Operations Team Lead and be responsible for overseeing driver retention, destination setup optimization, community management, and maintaining a high-quality service standard for Welcome drivers.

Responsibilities
  1. Optimize destination setup parameters, such as pricing, cutoff times, hailing hours, hailing thresholds, and maximum vehicle capacities, to ensure the operational success of each destination.
  2. Run weekly cancellation analysis to identify trends and take corrective actions.

As a data-driven decision-maker, innovator, and collaborator, you will work closely with various teams within the organization to drive growth and excellence.

We are a group of vibrant, diverse people who love traveling and never settle on quality. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences.

We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields.

We stay humble along the way, with a 'pay it forward' mentality, but with big and bold goals.


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