Field Service Engineer
hace 7 días
Job Summary:
We are seeking a highly experienced and well-versed PMLS expert to join our team as a Field Service Engineer. As a key member of our ultra-ambitious team, you will be responsible for delivering exceptional service to our customers across Spain and Portugal.
Key Responsibilities:
- Provide remote support to distributors' engineers and end-users.
- Offer internal technical support to service sales and operation departments.
- Deliver field service to end-users across Spain and Portugal.
- Manage designated service areas, promoting new contracts and liaising with customers for renewals.
- Take a project management role for installations within assigned service territories and coordinate the installation of large orders if required.
- Complete all planned preventative maintenance (PPM) visits on time and to the levels outlined in the service manual.
- Assist sales and marketing teams with tender opportunities as technical support and to promote service contracts.
- Maintain tools and test equipment properly and liaise with the Service Supervisor/Manager to ensure they are calibrated.
- Maintain spare parts inventory, company vehicle, and other company equipment and supplies.
- Occasionally train clinical staff on designated equipment.
- Track and maintain both parts and loaner inventories allocated to them.
- Perform other tasks or responsibilities designated by the Field Service Supervisor, Spain.
Requirements:
- At least 2 years of experience in anaesthesia field service.
- Extensive knowledge of Defibrillators, Patient Monitors, and other medical device capital equipment.
- Experience of working in Spain without the need for company sponsorship.
- Experience of providing training on medical devices capital equipment.
- Highly customer-focused with a hunger to achieve more.
- Technically proficient in troubleshooting, repair, and calibration of all medical products.
- Evidence of emotional intelligence.
- Ability to address customer requests through strong listening skills.
- Excellent communication and interpersonal skills with an aptitude for building strong relationships.
- Proven negotiation skills with a problem-solving attitude.
- Fluent in Spanish with a business-level in English.
What We Offer:
Mindray Europe offers a competitive compensation package, a commitment to a long-term working relationship, and a wide selection of bespoke benefits dependent on your location. With industry-leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial career with Mindray, in a culture that values honesty and fun.
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