E-commerce Operations Specialist

hace 4 días


Madrid, Madrid, España Bigblue A tiempo completo

Bigblue is a revolutionary e-commerce platform that empowers independent brands to compete with Amazon. As a data-driven and customer-focused Junior Account Manager, you will play a vital role in growing our existing merchants, expanding their international presence, and maximizing upsell opportunities.

About the Role
In this exciting position, you will provide exceptional support to our merchants, ensuring seamless operations and fostering strong relationships with them. Your key responsibilities will include efficiently handling operation requests from merchants, resolving issues, and providing timely solutions to ensure customer satisfaction and maintain high-quality service levels.

Your Key Responsibilities
- Provide exceptional support to our merchants, ensuring seamless operations and fostering strong relationships with them
- Play a vital role in growing our existing merchants, expanding their international presence, and maximizing upsell opportunities utilizing our software features
- Efficiently handle operation requests from merchants, including order updates, delivery inquiries, and general support
- Resolve issues and provide timely solutions to ensure customer satisfaction and maintain high-quality service levels
- Conduct training sessions and workshops to empower merchants and enhance their understanding of our platform, processes, and tools

Requirements
To be successful in this role, you will need 2+ years of experience in a client-facing role, excellent organizational and time management skills, and the ability to multitask with great prioritization skills. You should also be fluent in Spanish and English, have excellent interpersonal skills, an analytical mindset, and the ability to quickly learn and assimilate huge amounts of information. Additionally, you must be customer ultra-centric, be 100% in line with the Bigblue values, and be willing to work in a fast-paced environment.

What We Offer
As a valued member of our team, you can expect a competitive salary of approximately $60,000 per year, depending on your level of experience. You will also enjoy a range of benefits, including a comprehensive health insurance plan, a generous retirement savings plan, and opportunities for professional growth and development. Our company culture is built on the values of equality, diversity, and inclusion, and we are committed to creating a workplace where everyone feels valued and respected. Whether you are just starting your career or looking for a new challenge, we encourage you to apply for this exciting opportunity.



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