Operations Director for E-commerce Transformation
hace 4 días
About the Company
Our client is a pioneering e-commerce company with a strong presence in Europe and Asia. With over 2,500 companies supported, including high-potential direct-to-consumer brands, they are committed to building a technically advanced and sustainable e-commerce model.
Job Summary
We are seeking an experienced Operations Manager to work closely with the COO, translating strategy into action, managing high-priority projects, and ensuring departmental alignment. This remote role is ideal for someone who thrives in a fast-paced, high-growth environment and has expertise in project execution, process management, and operations improvement.
Key Responsibilities
1. Project Execution and Process Management
• Oversee and manage critical projects to ensure they meet quarterly goals set by the CEO and COO. Coordinate efforts across departments to keep everyone aligned.
• Create efficient, scalable processes using tools like Notion, Google Sheets, and project management software. Focus on clear timelines, accountability, and results.
• Regularly refine our methods to ensure projects stay on schedule, within budget, and achieve the COO's vision.
2. Operations and Performance Management
• Maintain KPI standards: Set up regular checks (daily, weekly, monthly) to ensure our processes and KPIs meet company standards.
• Take ownership of key operational metrics, like order accuracy, customer retention, inventory, and customer support efficiency.
• Document workflows and make changes as needed to ensure smooth operations.
3. Improvement and Autonomy
• Take full responsibility for your projects, balancing independence with clear accountability to company standards.
• Identify and act on improvements: Set up feedback systems, optimize processes, and keep productivity high.
Requirements
The ideal candidate will have experience in operations management, project execution, and process improvement. They should be able to work autonomously, drive improvements, and maintain high-quality standards. A strong understanding of e-commerce operations and ability to translate strategy into action are essential. Experience working in a fast-paced, high-growth environment is preferred. Estimated salary: €45,000 - €65,000 per annum.
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