E-commerce Operations Specialist

hace 1 día


Madrid, Madrid, España Infotree Global Solutions A tiempo completo

About Us

Infotree Global Solutions is a trailblazer in e-commerce, having founded France's largest e-commerce incubator six years ago, now supporting over 2,500 companies, including high-potential DTC brands. Among their ventures is a fast-growing subscription brand for pet owners, with plans to expand across Europe and into Asia within two years. They are committed to building a technically advanced, sustainable e-commerce model that positions their brand as a leader in European e-commerce.

 

Job Overview

We're seeking an experienced E-commerce Operations Specialist to work closely with the COO, translating strategy into action, managing high-priority projects, and ensuring departmental alignment. This remote role is ideal for someone who thrives in a fast-paced, high-growth environment.

 

Key Responsibilities:

Project Execution and Process Management

- Lead project execution and process management to ensure critical projects meet quarterly goals set by the CEO and COO.

- Coordinate efforts across departments to keep everyone aligned.

- Create efficient, scalable processes using tools like Notion, Google Sheets, and project management software.

- Focus on clear timelines, accountability, and results.

 

Oversee Operations and Track Performance

- Maintain KPI standards through regular checks (daily, weekly, monthly) to ensure our processes and KPIs meet company standards.

- Take ownership of key operational metrics, like order accuracy, customer retention, inventory, and customer support efficiency.

- Document workflows and make changes as needed to ensure smooth operations.

 

Drive Improvements and Work Autonomously

- Take full responsibility for your projects, balancing independence with clear accountability to company standards.

- Identify and act on improvements to optimize processes and keep productivity high.

- Proactively tackle minor issues to prevent bigger ones, keeping operations flexible and adaptive in a high-growth environment.

 

Foster Collaboration and Accountability

- Implement a clear responsibility matrix to track roles and responsibilities for team members and partners.

- Mentor and support teams, ensuring clear and productive communication.

- Be a cultural ambassador, reflecting Infotree Global Solutions' values in all interactions and helping spread our culture across the team.

 

Requirements

5+ years in operations management or project management roles in e-commerce or consultancy.

Experience with Notion, Google Sheets, and other project management tools (e.g., Asana, Monday.com).

Proven success managing multi-regional projects and ensuring alignment with strategic goals.

 

Salary: €60,000 - €80,000 per annum, depending on experience.



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