E-commerce Operations Specialist
hace 1 mes
About Us
Infotree Global Solutions is a trailblazer in e-commerce, having founded France's largest e-commerce incubator six years ago, now supporting over 2,500 companies, including high-potential DTC brands. Among their ventures is a fast-growing subscription brand for pet owners, with plans to expand across Europe and into Asia within two years. They are committed to building a technically advanced, sustainable e-commerce model that positions their brand as a leader in European e-commerce.
Job Overview
We're seeking an experienced E-commerce Operations Specialist to work closely with the COO, translating strategy into action, managing high-priority projects, and ensuring departmental alignment. This remote role is ideal for someone who thrives in a fast-paced, high-growth environment.
Key Responsibilities:
Project Execution and Process Management
- Lead project execution and process management to ensure critical projects meet quarterly goals set by the CEO and COO.
- Coordinate efforts across departments to keep everyone aligned.
- Create efficient, scalable processes using tools like Notion, Google Sheets, and project management software.
- Focus on clear timelines, accountability, and results.
Oversee Operations and Track Performance
- Maintain KPI standards through regular checks (daily, weekly, monthly) to ensure our processes and KPIs meet company standards.
- Take ownership of key operational metrics, like order accuracy, customer retention, inventory, and customer support efficiency.
- Document workflows and make changes as needed to ensure smooth operations.
Drive Improvements and Work Autonomously
- Take full responsibility for your projects, balancing independence with clear accountability to company standards.
- Identify and act on improvements to optimize processes and keep productivity high.
- Proactively tackle minor issues to prevent bigger ones, keeping operations flexible and adaptive in a high-growth environment.
Foster Collaboration and Accountability
- Implement a clear responsibility matrix to track roles and responsibilities for team members and partners.
- Mentor and support teams, ensuring clear and productive communication.
- Be a cultural ambassador, reflecting Infotree Global Solutions' values in all interactions and helping spread our culture across the team.
Requirements
5+ years in operations management or project management roles in e-commerce or consultancy.
Experience with Notion, Google Sheets, and other project management tools (e.g., Asana, Monday.com).
Proven success managing multi-regional projects and ensuring alignment with strategic goals.
Salary: €60,000 - €80,000 per annum, depending on experience.
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