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Customer Service Representative
hace 1 mes
Job Description
Are you looking for a new challenge in a dynamic team? We have an exciting opportunity for a Customer Service Representative to join our Bosch Service Solutions team.
Main Responsibilities
- Manage incoming contacts from customers, including phone calls, emails, and letters.
- Assist customers by providing information about products, resolving client queries, and explaining company policies.
- Collaborate with different departments to find solutions for escalated cases.
- Manage interactions on social media platforms to ensure timely and helpful responses.
Qualifications
- Previous customer service experience is desirable but not essential.
- Strong problem-solving skills and ability to handle customer queries with empathy.
- Positive attitude and willingness to learn.
- People Person – you enjoy working in a collaborative team environment.
What We Offer
- Comprehensive Training: As a member of our team, you'll receive extensive training to equip you with the skills and knowledge needed to excel in your role.
- Development Opportunities: Unlock your potential with diverse horizontal development paths.
- Home Appliances: Enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products.
- Contract Stability: Get a permanent contract from day zero.
- Opportunity for hybrid working after 6 months and work abroad within the EU for up to 15 days per year.
Salary
Total salary is 22, € gross per year.
