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Customer Service Representative

hace 1 mes


Barcelona, Barcelona, España Bosch A tiempo completo

Job Description

Are you looking for a new challenge in a dynamic team? We have an exciting opportunity for a Customer Service Representative to join our Bosch Service Solutions team.

Main Responsibilities

  • Manage incoming contacts from customers, including phone calls, emails, and letters.
  • Assist customers by providing information about products, resolving client queries, and explaining company policies.
  • Collaborate with different departments to find solutions for escalated cases.
  • Manage interactions on social media platforms to ensure timely and helpful responses.

Qualifications
  • Previous customer service experience is desirable but not essential.
  • Strong problem-solving skills and ability to handle customer queries with empathy.
  • Positive attitude and willingness to learn.
  • People Person – you enjoy working in a collaborative team environment.

What We Offer
  • Comprehensive Training: As a member of our team, you'll receive extensive training to equip you with the skills and knowledge needed to excel in your role.
  • Development Opportunities: Unlock your potential with diverse horizontal development paths.
  • Home Appliances: Enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products.
  • Contract Stability: Get a permanent contract from day zero.
  • Opportunity for hybrid working after 6 months and work abroad within the EU for up to 15 days per year.

Salary
Total salary is 22, € gross per year.