FCRS Operations Manager
hace 2 meses
Job Title: FCRS Operations Manager
Company: Zurich Insurance Company
Zurich Insurance Company provides Financial Crime risk detection system services to its Business Units globally to detect, prevent, and disrupt Financial Crime. Currently, the company is undergoing a transformation program to centralize its Financial Crime controls.
Your Role
Key Responsibilities:
- Oversee the management of employees, including selection, technical training, and career development of teams.
- Administer and direct operations to provide prompt, accurate, and reliable service to customers.
- Identify opportunities and risks associated with changes in internal and external environments.
- Drive the implementation of operational and change projects.
- Provide support to cross-functional projects to ensure technology infrastructure aligns with business plans.
- Monitor and review team performance to ensure compliance with company policies.
Main Responsibilities as FCRS Operations Manager:
- Day-to-day management of a team, including training, development, and recruitment.
- Develop and maintain effective relationships with internal and external stakeholders.
- Identify and assess risks, manage risk appetite and lead assurance activities.
- Collaborate and negotiate with stakeholders to solve problems and identify solutions.
- Analyze and solve complex problems, perform root-cause analysis, and develop delivery standards.
- Make decisions autonomously within appropriate authority levels.
Your Skills and Experience
Required Skills and Qualifications:
- Proven track record in Operational Management, Risk Management, and Service Delivery.
- Ability to lead and develop a highly motivated team.
- Organized, multitasker, with effective prioritization and problem-solving skills.
- Strong strategic thinking and solution-oriented mindset.
- Excellent communication and interpersonal skills.
- Experience in a complex organizational environment and delivering management information.
- Proficiency in Financial Crime Detection Systems with knowledge of Sanctions and Anti Money Laundering.
- Fluency in written and spoken English.
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