FCRS Operations Manager
hace 2 semanas
Our Opportunity
Zurich Insurance Company is seeking a highly skilled FCRS Operations Manager to join our team. As a key member of our organization, you will be responsible for managing a team of highly skilled professionals, directing selection, technical training, and career development.
Your Role
Key Accountabilities:
Manage employees, directing selection, technical training, and career development of their teams.
Administrate and direct operations to provide prompt, accurate, and dependable service to customers.
Identify opportunities and risks associated with changes in internal and external environments by developing and implementing short-term and long-term operational goals.
Drive the implementation of operational and change projects for a function or business area to deliver defined objectives with allocated resources and in timescales typically of less than one year.
Monitor and review the performance and behavior of team members and take action to ensure compliance with the company's risk and compliance policy and codes of conduct.
Key Responsibilities
Day-to-day management of a team of highly skilled, high-performing team members.
Relationship/Stakeholder Management is key as this role will have responsibility for maintaining and developing effective relationships with both internal and external parties.
Risk Identification and Assessment: Provides insights into risks and how to effectively mitigate and manage them.
Risk Appetite: Understands the risk appetite and tolerance for areas of responsibility.
Assurance: Leads assurance activities, validates findings and observations with relevant stakeholders, and documents results.
Negotiation, working with internal and external stakeholders to identify appropriate solutions to problems, issues, and escalations.
Problem Solving with an agile ability to identify, analyze, and construct solutions to complex problems arising from external changes.
Root-Cause Analysis, analyzing issues post-resolution and recommending actions to senior management to prevent recurrence and improve delivery standards.
Delivery Standards Development, ensuring that all KPIs and SLAs are met or exceeded and supporting the further evolution of the standards of service being offered by the service.
Your Skills and Experience
A proven track record in Operational Management, Risk Management, and Service Delivery.
An energy to positively manage and help develop a highly motivated team of SMEs.
Extremely organized, able to multitask, delegate, get the very best out of people, effective prioritization skills with a clear view and understanding of the bigger picture.
Proactive identification of issues, proven problem-solving skills with effective resolution outcomes.
Solution-oriented and strategic thinking to successfully deliver the desired outcome.
Excellent communication and interpersonal skills to foster collaboration and build strong relationships with diverse global stakeholders/senior stakeholders.
Experience in a complex and challenging environment (i.e., large organizations).
Ability to deliver effective management information and reporting.
Experience in Financial Crime Detection Systems, and an understanding of Sanctions and Anti-Money Laundering.
Fluent written and spoken English is essential.
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