Customer Support Agent

hace 4 semanas


Madrid, Madrid, España Wibit Consulting & Services A tiempo completo
Job Summary:

We are seeking a skilled Customer Support Agent to join our team in Riga, Latvia. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various communication channels.

Key Responsibilities:

- Handle incoming message requests from customers of a payment platform, chat and email, and provide resolution to end users.
- Record case resolutions in the contact center tool based on client communication.
- Ensure that cases are resolved within the case life cycle.
- Escalate priority issues per client specifications to the immediate lead if applicable.

Requirements:

- Upper-intermediate Dutch (B2) and fluent in English (B1) language, both verbal and written.
- Previous experience in an outsourced customer service environment is nice to have.
- Willingness to relocate to Riga or already residing there.
- EU citizenship or valid work permit for Latvia.
- Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy.
- Optimistic, friendly, positive, and self-motivated personality.
- Ability to work in a team.
- Service-oriented profile with a focus on problem-solving.

What We Offer:

- Paid startup training and professional development sessions.
- Shifts within the line operating hours 07:30 AM - 12:30 AM, from Monday to Sunday.
- 40 hours a week.
- Hybrid work (performance dependant) might be considered after initial 3 months of employment.
- Relocation support.
- A dynamic and diverse job in a pleasant and modern environment.
- Opportunities for personal and professional development.
- Team-building activities.

Employee Benefits:

- Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support, and much more.
- OVP (Compulsory Health Examination): Full coverage.

Development Opportunities:

- Advance your skills with DEXT, our educational platform offering 5000 free courses, practice platforms, and certifications, especially in cutting-edge technologies.

Work Culture and Environment:

- Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.

Hybrid Work Model:

- Transition to a hybrid model after meeting performance standards and depending on business needs.

Work from Home on Late Shifts:

- Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively.

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