Slovakian Customer Support Agent in Athens, Greece

hace 4 semanas


Madrid, Madrid, España Work International A tiempo completo

Customer Support Agent Job Description

As a Customer Support Agent, you will be part of an extremely driven team in Athens, Greece. Our client, a global leader in outsourcing, provides customer acquisition management, customer care, technical support, debt collection, and social media services. They operate in 88 countries, serving 170 markets, and have employees worldwide.

Key Responsibilities:

  • Handle customer issues in a friendly, effective, and professional manner via email, chat, and phone.
  • Be creative, friendly, and solution-oriented with customers and colleagues.
  • Understand the need to meet expectations, rise above them, and go that extra mile for customers.
  • Show a flexible approach to working in a changing and fast-growing environment.
  • Work with some of the world's most respected brands.

Requirements:

  • Being fluent (C2 level) in the Slovakian language.
  • Good knowledge of English (B1-B2 level) required.
  • Computer skills (basic skills mandatory, advanced skills like coding preferential).
  • Good analytic skills and logical thinking.
  • Excellent communication skills: verbal, written, listening skills.
  • Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform.
  • Ability to multitask and work under pressure.
  • EU citizenship or work permit for Greece.

What We Offer:

  • Complete relocation package that includes flight ticket to Greece, 2-week hotel accommodation, pick-up at the airport, assistance finding an own apartment, real estate fee covered by the client.
  • Fixed monthly salary bonus.
  • A contract focused on a long-term relationship.
  • Free Greek language lessons.
  • Private Health Coverage.
  • Professional growth & development opportunities.
  • Special HR team organizing events, sports tournaments, parties & trips.
  • Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, Bank account, etc.

Benefits of Greece:

  • An enviable history and culture.
  • A climate and cuisine that is hard to beat.
  • A cost of living that is among the lowest in Europe.


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