Technical Application Specialist II, Chemistry, Italian and English Speaker
hace 7 días
About us:
Thermo Fisher Scientific Inc. is a world leader in serving science, with annual revenue exceeding $30 billion.
We support our customers in accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies, or increasing productivity in their laboratories.
Our 80,000 extraordinary minds have a unique story to tell.
Join us and contribute to our mission - enabling our customers to make the world healthier, cleaner, and safer.
This is a chance to realise your best - professionally and personally.
The Job:
We are looking for an engaging and dynamic role in our Technical Support position.
You will encounter captivating inquiries from researchers that will challenge your scientific knowledge.
This job entails regular collaboration with various departments and colleagues to effectively resolve inquiries.
You will showcase your creativity and adaptability by finding rapid and efficient solutions.
Continuous learning is important in this role, as you'll be expected to share your expertise and experiences with your peers.
You will stay updated on the latest products, solutions, and processes.
If you thrive on working with technical information and enjoy interacting with people, this position is tailor-made for you.
We provide an environment that fosters growth, development, and challenging work opportunities throughout your career.
For this position, we are currently seeking candidates based in the Madrid, Barcelona, or Milan region to join our Alcobendas (Madrid), Cornellá (Barcelona), or Segrate (Milan) office.
Join our friendly and supportive international team, where you will feel right at home.
We offer numerous benefits to our team members, aimed at promoting a healthy work-life balance.
These include the option to work from home one day per week and access to private health insurance.
We are dedicated to empowering our colleagues in their professional growth by providing excellent training and development opportunities throughout their careers.
What will you do:
- Provide technical support for Thermo Fisher Scientific Chemical product lines and services by answering customer technical inquiries received via telephone, email, or web chat.
- Accurately record pertinent information from customer contacts in Customer Relationship Management system.
- Participate in frequent trainings on products and continue education on new applications and technologies.
- Recommend and implement improvements in processes, FAQ, and technical information.
- Participate in additional special team or individual projects.
Education and competencies required:
- A Master's degree in Chemistry, Biochemistry, or a similar field.
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