Technical Application Scientist
hace 2 semanas
Thermo Fisher Scientific is a world leader in serving science, with a strong commitment to enabling our customers to make the world healthier, cleaner, and safer.
We are seeking a highly skilled Technical Application Scientist to join our Life Sciences Solutions Group (LSG), which is a key contributor to the company's total value proposition.
The successful candidate will take ownership of providing pre- and post-sales support for our Next-Generation Sequencing (NGS) platforms, working closely with Clinical Application Scientists and Field Application Scientists to ensure effective support for Ion and Oncomine Assays.
The ideal candidate will have a strong background in molecular biology, genetics, or bioinformatics, with a minimum of 2-10 years of laboratory experience and a proven track record of providing excellent customer service.
The role requires a strong understanding of NGS instruments, software, kits, and services, as well as proficiency in working with NGS products, particularly Ion Torrent and Oncomine Assays.
The successful candidate will also have a solid understanding of clinical oncology principles, practices, and terminology, as well as familiarity with bioinformatics tools and data analysis pipelines commonly employed in NGS workflows.
We offer a dynamic and supportive work environment, with opportunities for continuous learning and professional development.
Key Responsibilities:
- Provide pre- and post-sales support for NGS platforms
- Collaborate with Clinical Application Scientists and Field Application Scientists to ensure effective support for Ion and Oncomine Assays
- Work on customer projects, providing technical expertise and clinical insights to enhance the implementation and utilization of our NGS platforms
- Accurately record pertinent information from customer contacts in our Customer Relationship Management system
- Assist in the development of continuous improvement
- Gather commercial and technological trends and convert them into technical tips, create FAQs, and work on troubleshooting guides
- Recommend changes to our knowledge databases, websites, and other company-managed resources of technical information
Requirements:
- Bachelor's degree in a relevant scientific field (e.g., Molecular Biology, Genetics, Bioinformatics)
- Minimum 2-10 years of laboratory experience
- Strong background in molecular biology, genetics, or bioinformatics
- Proven track record of providing excellent customer service
- Fluent in Spanish and English (min. C1 level)
- Additional European languages are an asset
We are an equal opportunities employer and welcome applications from diverse candidates.
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