Technical Application Specialist II
hace 5 días
About Us
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our mission is to enable our customers to make the world healthier, cleaner, and safer.
The Job
We are seeking a Technical Support Specialist to join our team in the Madrid, Barcelona, or Milan region. As a Technical Support Specialist, you will provide technical support for Thermo Fisher Scientific Chemical product lines and services by answering customer technical inquiries received via telephone, email, or web chat.
Key Responsibilities
- Provide technical support for Thermo Fisher Scientific Chemical product lines and services
- Accurately record pertinent information from customer contacts in Customer Relationship Management system
- Participate in frequent trainings on products and continue education on new applications and technologies
- Recommend and implement improvements in processes, FAQ, and technical information
What We Offer
- A dynamic and supportive international team
- Excellent training and development opportunities
- Option to work from home one day per week
- Access to private health insurance
Requirements
- Strong technical knowledge of chemistry and scientific applications
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Proficiency in Italian and English language
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