Customer Success Manager

hace 15 horas

Madrid, Madrid, España Promote Project A tiempo completo
Customer Success Manager - Cyber Threat Intelligence Solutions

As a Customer Success Manager at Promote Project, you will be part of a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers. Your primary responsibility will be to maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services.

Key Responsibilities:
  • Drive product adoption across a diverse portfolio of top enterprise clients across our EMEA territory
  • Execute our client engagement strategy by delivering comprehensive Success Plans
  • Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services
  • Identify, assess, and escalate account risk factors and orchestrate remediation efforts
  • Work closely across the Intelligence Services Department and other teams to construct and scale solutions across customer businesses
Requirements:
  • Demonstrated experience in Customer Success and enablement principles
  • Strong understanding of Cyber/Information Security fundamentals
  • Familiarity with Project Management processes, strategies, and methods
  • Passion and drive for making customers happy and successful
  • Positive, collaborative, and energetic attitude with a strong desire to make an impact
What You'll Bring to the Team:
  • Knowledge of Customer Success and enablement principles
  • Strong understanding of Cyber/Information Security fundamentals
  • Familiarity with Project Management processes, strategies, and methods

Location: Madrid, Spain

Salary: €55,000 - €80,000 per year

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