Store Operations Specialist

hace 6 días


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Jollibee Group A tiempo completo

Job Summary:

The Management Trainee is a key role in the Jollibee Group, responsible for driving shift sales and profit targets while maintaining high standards of customer service and store operations. This position requires a strong leader who can motivate and guide a team to achieve exceptional results.

Key Responsibilities:

  1. Shift Sales and Profit Management: Achieve shift sales targets by effectively managing store operations, including inventory management, cash control, and employee productivity.
  2. Customer Service: Ensure top-tier customer service by addressing customer feedback and complaints, and implementing programs to improve customer satisfaction.
  3. Team Leadership: Motivate and guide a team of service crew to achieve exceptional results, including maintaining high levels of product quality and supplies availability.
  4. Store Operations: Ensure compliance with company policies and procedures, including safety and security protocols, and implement programs to improve store efficiency and productivity.
  5. Reporting and Analysis: Prepare and submit accurate and timely reports on shift sales, customer feedback, and other key performance indicators.

Requirements:

To be successful in this role, you will need:

  • A college degree in Hotel and Restaurant Management, Business, or a related field.
  • 2-3 years of supervisory experience in a restaurant or quick service restaurant.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • High levels of energy and enthusiasm.

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