Store Operations Specialist
hace 6 días
Job Summary:
The Management Trainee is a key role in the Jollibee Group, responsible for driving shift sales and profit targets while maintaining high standards of customer service and store operations. This position requires a strong leader who can motivate and guide a team to achieve exceptional results.
Key Responsibilities:
- Shift Sales and Profit Management: Achieve shift sales targets by effectively managing store operations, including inventory management, cash control, and employee productivity.
- Customer Service: Ensure top-tier customer service by addressing customer feedback and complaints, and implementing programs to improve customer satisfaction.
- Team Leadership: Motivate and guide a team of service crew to achieve exceptional results, including maintaining high levels of product quality and supplies availability.
- Store Operations: Ensure compliance with company policies and procedures, including safety and security protocols, and implement programs to improve store efficiency and productivity.
- Reporting and Analysis: Prepare and submit accurate and timely reports on shift sales, customer feedback, and other key performance indicators.
Requirements:
To be successful in this role, you will need:
- A college degree in Hotel and Restaurant Management, Business, or a related field.
- 2-3 years of supervisory experience in a restaurant or quick service restaurant.
- Strong leadership and communication skills.
- Ability to analyze data and make informed decisions.
- High levels of energy and enthusiasm.
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