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Management Trainee
hace 2 meses
**Job Summary**
The Management Trainee - Shift Operations Specialist is responsible for driving store operations excellence and achieving shift sales and profit targets. This role requires a high level of expertise and mastery of shift management to ensure the successful execution of store operations.
**Key Responsibilities**
- **Achieve Shift Sales Target**: Drive sales growth and achieve shift sales targets by implementing effective sales strategies and techniques.
- **Customer Service**: Provide top-tier customer service by addressing customer feedback and complaints in a timely and professional manner.
- **Leave Applications**: Approve or disapprove leave applications during the shift in the absence of the Assistant Store Manager.
- **Community Relations**: Assist the Store Manager in community relations activities to promote the company's image and reputation.
- **Task Clarification**: Clarify tasks, activities, and schedules during the shift to ensure that all team members are aware of their responsibilities.
- **Government Permits**: Ensure the completeness of government permits and store requirements, such as health certificates, mayor's permits, business permits, BIR permits, etc.
- **Cash Control**: Ensure compliance with cash control, employee discipline, and all company policies and procedures.
- **Crew Productivity**: Ensure crew productivity by following crew schedules and monitoring man-hours usage.
- **Safety and Security**: Ensure the effectiveness of the safety and security program by implementing standard procedures and control systems, documenting feedback, and conducting necessary follow-through and corrective actions.
- **Reports**: Ensure the timeliness and accuracy of required reports.
- **Cleaning Activities**: Execute cleaning activities, including opening and closing procedures.
- **Program Implementation**: Implement assigned programs and ensure standards compliance during the shift.
- **Cost Management**: Implement cost management activities, standards, and procedures during the shift.
- **Customer Survey**: Implement customer survey and interact with customers during the shift.
- **Feedback and Suggestion System**: Implement feedback and suggestion system from sales building to evaluation during the shift.
- **Manpower Schedule**: Implement manpower schedule.
- **Store Merchandising**: Implement proper store merchandising.
- **Sales Program**: Implement sales program during the shift.
- **Preventive Maintenance**: Implement scheduled preventive maintenance, provide feedback on supplier's service, and implement equipment checklists.
- **Speed of Service**: Implement speed of service programs, including turnaround time, table turnover during peak, and attention to pending orders.
- **Leadership**: Lead service crew for highest product quality and supplies availability, ensuring product availability during the shift.
- **Office Organization**: Maintain office organization and orderliness during the shift.
- **Inventory Management**: Maintain optimum inventory levels during the shift and minimize usage.
- **Crisis Prevention**: Manage and implement crisis prevention programs and processes during the shift.
- **Floor Control**: Manage overall floor control and shift operations.
- **Crew Performance**: Monitor crew performance during the shift.
- **Crew Morale**: Motivate and boost crew morale to achieve shift objectives.
- **Opening and Closing Procedures**: Supervise opening and closing procedures.
- **Repairs and Maintenance**: Track repairs, maintenance, and utilities costs during the shift, recommend measures, and ensure proper documentation and guidelines implementation.
**Requirements**
- **Education**: College graduate preferably in Hotel and Restaurant Management, Business related course, Behavioral Science, and Industrial Engineering courses.
- **Experience**: 2-3 years supervisory function in a restaurant or quick service restaurant.
