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Abercrombie & Fitch Co. is seeking a highly motivated and experienced Retail Business Leader to join our team. As a key member of our store operations team, you will be responsible for driving business results and delivering exceptional customer experiences.
Key Responsibilities:- Training and Development: Provide coaching and guidance to store associates to ensure they have the skills and knowledge needed to succeed in their roles.
- Customer Experience: Lead by example and ensure that every customer interaction is positive and memorable.
- Communication: Effectively communicate with store associates, management, and customers to ensure seamless operations and exceptional customer service.
- Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment and ensure that sales floors are well-organized and easy to navigate.
- Asset Protection: Identify and mitigate potential security risks and ensure that all store assets are protected.
- Policies and Procedures Adherence: Ensure that all store policies and procedures are followed and that associates are aware of and understand their roles and responsibilities.
- At Least One Year of Customer Service Experience: Proven track record of delivering exceptional customer service in a retail environment.
- Work Ethic: Demonstrated ability to work independently and as part of a team to achieve business results.
- Assertiveness: Confident and assertive communication style with the ability to influence and motivate others.
- Applied Learning: Ability to apply learning and experience to evolve as a business leader and improve store results.
- Attention to Detail: Meticulous attention to detail with a focus on ensuring accuracy and quality in all aspects of the job.
- Analytical Skills: Strong analytical skills with the ability to analyze data and make informed decisions.
- Adaptability / Flexibility: Ability to adapt to changing circumstances and priorities while maintaining a focus on business results.
- Multi-Tasking: Proven ability to prioritize tasks and manage multiple responsibilities simultaneously.
- Stress Tolerance: High level of stress tolerance with the ability to remain calm and composed in fast-paced and dynamic environments.