Healthcare Support Experience Architect

hace 3 semanas


Córdoba, Córdoba, España Top Remote Talent A tiempo completo

Top Remote Talent is seeking a seasoned expert to spearhead the support team for our innovative Chrome plugin, empowering doctors with world-class service. As a Health-Tech Support Team Lead, you will architect and cultivate a seamless experience for medical professionals, directly influencing product strategy and user success.

This role presents an exceptional opportunity to join an international team of professionals passionate about creating products that enhance medical services. With exposure to diverse industries and technologies, room for growth as a professional, and time to learn new skills, you will thrive in this dynamic environment.

Your key responsibilities will include:

  • Building and managing a technical support team to assist doctors via various channels
  • Establishing service level management procedures
  • Creating and managing ticket flow, documenting common issues for product improvement
  • Analyzing user feedback for plugin enhancements and new feature development
  • Crafting product FAQs/Guides for end users
  • Developing onboarding programs and demo videos for significant feature updates
  • Collaborating with the development team to improve plugin functionality

Requirements for this position are:

  • Native or C1+ English proficiency
  • Ability to work in the US time zone (US, Canada, Mexico, or Latin America)
  • 3+ years in tech support, with at least 1 year in a leadership role
  • Experience with Chrome plugins or willingness to learn
  • Familiarity with B2B products is a plus
  • Proficiency in Zendesk
  • Strong management skills and ability to build processes
  • Ability to thrive in a fast-paced environment and make quick decisions

Benefits of this role include:

  • Competitive salary ($90,000 - $120,000 per annum)
  • Opportunity to work on a product with significant social impact
  • Join a flagship product team experiencing rapid growth

We offer a supportive and dynamic work environment, where you can grow professionally and contribute to meaningful projects.



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