Technical Support Specialist
hace 7 días
At the Bosch Group, we're seeking a skilled Technical Support Specialist to join our Business Process Outsourcing team. As a key member of our team, you'll provide top-notch technical support to our clients, utilizing your expertise in databases, troubleshooting tools, and knowledge articles.
We estimate the salary for this role to be around $60,000 per year, based on industry standards and market conditions. This figure may vary depending on factors such as location, experience, and qualifications.
Job Description:
Our ideal candidate will have a strong background in IT, excellent communication skills, and fluency in European languages (C2 level). You'll be responsible for managing renting service subscriptions, billing, and updating personal information while ensuring customer satisfaction and providing exceptional customer service.
Key Responsibilities:
- Provide digital technical support using databases, troubleshooting tools, and knowledge articles
- Manage renting service subscriptions, including new subscriptions, updates, and cancellations
- Process billing requests, resolve any issues related to payment methods, and maintain accurate records
- Update personal information and ensure compliance with privacy regulations
- Issue outgoing follow-up calls to understand customer needs and preferences
- Manage claims/problems, write detailed reports, and ensure follow-up and customer satisfaction
- Continuously develop and improve processes and services to enhance customer experience
Requirements:
- Good communication skills, both oral and written
- Technical background, familiar with IT tools and software
- Fluency in European languages (C2 level)
- Previous experience in customer service, preferably in a technical support role
- Advanced user of office tools like MS Office
- Able to handle stressful situations and work in a high-pressure environment
- Teamwork spirit, organized, curious, and eager to learn
- Critical and analytical thinking
- Positive attitude, problem-solving skills, and a customer-centric approach
About Us:
Diversity is at the heart of our corporate strategy, and we're committed to creating an inclusive and equal opportunities workplace. We believe that diversity drives innovation, and we're dedicated to harnessing the unique perspectives and experiences of our associates to unleash our full potential.
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