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Customer Support Representative
hace 1 mes
Bosch Group is seeking a highly skilled Customer Support Agent to join our team. As a key member of our customer support department, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Manage incoming contacts from customers via phone, email, and letters
- Provide information about products and resolve client queries
- Explain company policies and procedures to customers
- Serve as a brand ambassador and provide outstanding service to clients
Requirements:
- Previous customer service experience is desirable but not essential
- Strong problem-solving skills and ability to handle customer queries with empathy
- Positive attitude and willingness to learn
- People Person – you enjoy working in a collaborative team environment
- Tech savvy and analytical
We Offer:
- Comprehensive training to equip you with the skills and knowledge needed to excel in your role
- Development opportunities for growth and progression within the company
- Home appliances discounts and access to international companies' discounts
- Opportunity for hybrid working after 6 months and work abroad within the EU for up to 15 days per year
Language: The primary language for this role is English, with additional language skills in Czech and Polish.
