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Customer Service Representative
hace 2 meses
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Hotel Mandarin Oriental Barcelona. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling telephone inquiries, and ensuring a seamless experience for all visitors.
Main Responsibilities:
- Customer Service: Provide top-notch customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Telephone Operations: Handle incoming and outgoing telephone calls, ensuring that all guests receive prompt and courteous service.
- Front Desk Operations: Assist with check-in and check-out procedures, handle room assignments, and maintain accurate records.
- Communication: Develop and maintain effective communication with all departments, including housekeeping, concierge, and management.
- Emergency Procedures: Be fully conversant with hotel emergency procedures, including fire evacuation, bomb threats, and medical emergencies.
- Teamwork: Collaborate with other team members to ensure seamless service delivery and maintain a positive working environment.
Requirements:
- Previous Experience: Previous experience in a luxury hotel or customer service role is essential.
- Language Skills: Possess excellent written and verbal command of Spanish, Catalan, and English.
- Communication Skills: Develop and maintain effective communication with all departments and guests.
- Flexibility: Willingness to work flexible schedules, including weekends and holidays.
What We Offer:
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Environment: A collaborative and dynamic work environment.
